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200 posts

Master Geek
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Topic # 150408 21-Jul-2014 18:20
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Hey team, I'm hoping someone may be able to shed some light on s problem I've been having with my surface.


So, every night I turn it off and leave it unplugged which has been fine for the 6 or so months I've owned it.

However, about a week ago ago it wouldnt boot so after checking the MS support page I started it using 'Volume Up + Power'. It started but the windows time was wrong and wouldnt catch up so i synced it with another time server and away I went.

Then a couple of days later the same thing happened - so I repeated the process.... and a couple of days later again it's done it. It works perfectly once it's going but it's strange that it keeps happening.


I've tried my good friend google but I couldn't find anyone with quite the same issue... has anyone heard of a problem like this before?

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gzt

10195 posts

Uber Geek
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  Reply # 1093198 21-Jul-2014 18:23
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Yes. If it was a PC I'd say it was a cmos battery fail.

eg; http://www.domstechblog.com/signs-of-cmos-battery-failure/

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Uber Geek
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  Reply # 1093206 21-Jul-2014 18:50
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I had this problem once with my RT, and it was due to the battery being fully drained. So you must have something that is fully draining the battery. Otherwise you may want to return it to the store to be looked at, but that process is frustrating and you will be without it for weeks, and it will likely come back initially with no problem found etc. Not unless they do and 'apple store', and just swap it out. 

gzt

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  Reply # 1093210 21-Jul-2014 18:54
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But I think has no cmos battery and just relies on main battery like a phone does. Assuming you have Windows update turned on and got all the firmware upgrades from that successfully installed, then I think the next step is visiting a service agent.

Are there any indications this could be a charging problem? Like does not charge sometimes and remains low?

Edit: Microsoft troubleshooting steps here. Looks like they have had a few problems with charging issues in some models. Which do you have?



200 posts

Master Geek
+1 received by user: 21


  Reply # 1093216 21-Jul-2014 19:19
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Sadly no it charges fine - If I leave it on with the screen off for 24 hours it has around 35% battery left.

When I do turn it off / turn it back on with the Vol Up + Power combo it typically still have 50%+ battery life left and runs fine.

I think you may be correct that I needs to go in for a service... sadly it's now out of warranty and I can only imagine what the component repair cost on something like this would be.

gzt

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  Reply # 1093222 21-Jul-2014 19:24
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I think ask an agent. They may be able to identify the problem instantly from your description.

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  Reply # 1093230 21-Jul-2014 19:29
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Shapenz: Sadly no it charges fine - If I leave it on with the screen off for 24 hours it has around 35% battery left.

When I do turn it off / turn it back on with the Vol Up + Power combo it typically still have 50%+ battery life left and runs fine.

I think you may be correct that I needs to go in for a service... sadly it's now out of warranty and I can only imagine what the component repair cost on something like this would be.


Is it a business purchase? If not you do have potential CGA coverage

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