in 2012 i got a laptop for work, i ticked the touch screen option back then as i thought why not it might be handy you never know?

 

So the laptop duly arrived, all setup and ready to go, like others (i see via a few internet posts) there was the random ghost clicks on the touch screen, at the time i just turned off the touch screen thinking that its new and ill sort it later when there are better drivers etc.

 

So anyway i only used it for a few months then gave it to another staff member to use at home (they rarely ever used it so its back with me now).

 

I thought well ill try to sort the touch screen and get it going properly, reloaded from scratch and the touch screen is still doing the ghost clicks, call service and a tech is dispatched to replace the motherboard and lcd.. (its domain connected at the time so the tech couldnt log on and test it and besides i have the touch screen drivers turned off so he left a message saying that i should test it).

 

so i logon enable to drivers, the touch screen doesnt appear to be working at all, i think well maybe its a mainboard driver change issue so i reloaded it from scratch again, where i see that the touch screen is having what i will call a click party in the top left had corner of the screen. 

 

i call service, they send a tech to replace the main board and lcd, after replacing it he reports that it is still not working and he will need more parts.

 

so i call service number 3, they are going to replace the lcd, lcd cables, cpu, mainboard and psu, the tech comes out replaces all of the above.

 

You guessed it the touch screen doesnt work, yeah i even did a fresh reload afterwards just to be sure (including turning the touch pad off to be sure it is not causing the problem as i had in the past).

 

so now i have called service and they are going to i guess replace the mainboard and the lcd. (i did ask for a replacement as well but this has been turned down)

 

As you can imagine i do feel a tad frustrated by all of this, at first it seemed comical and now when i hear dell are going to replace the motherboard and lcd i am left wondering what doing it a 4th time is going to fix that 3 others didnt? I have grown tired of reloading a laptop every time parts are changed to get the same result...... (well not the same, ghost clicks, party time clicks and no clicks, the common theme being it doesnt work....)

 

I could just turn the touch screen off as the laptop works fine without it, but i actually dont see why i should have to and it is under warranty anyway, i guess ill keep stimulating the local economy via the local tech getting called out....

I welcome your suggestions, does dell have a local address or?