Microsoft Surface 2 AC power pack

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kiwi_64

168 posts

Master Geek
+1 received by user: 28

Topic # 151484 27-Aug-2014 11:36

Hi there,
just wondering if any Surface Pro2 owners had experienced any issue with the AC to 48V power connector accessory.
I noted this week that mine cracked where the terminal (magnetically) connects to the Surface Tab.
Not a huge deal, but only 6 months old which is annoying
Searching around however, replacements seem to be as scarce as hen's teeth.
Just wondering if this is a common/design issue? and also if anyone knows of a source of replacements that my googling hasn't uncovered already!

thanks in advance

robertsona

86 posts

Master Geek
+1 received by user: 33

Reply # 1116374 27-Aug-2014 11:44

We had a similar issue with a Surface Pro 2 - the cord from the mains to the power adapter cracked (and sparked) at the plug going into the adapter. I contacted Microsoft on their 0800 number and they shipped a replacement power adapter immediately. AA++ would report fault again!

kiwi_64

168 posts

Master Geek
+1 received by user: 28

Reply # 1116427 27-Aug-2014 12:23

robertsona: We had a similar issue with a Surface Pro 2 - the cord from the mains to the power adapter cracked (and sparked) at the plug going into the adapter. I contacted Microsoft on their 0800 number and they shipped a replacement power adapter immediately. AA++ would report fault again!

can't complain about that service... great ... thanks for the response

toyonut

1508 posts

Uber Geek
+1 received by user: 213

Reply # 1116443 27-Aug-2014 12:48

We has the mains to power brick cord split too. Just replaced it with a generic one which has the cord bend guard. The power cords seem pretty fragile out of the box.

Try Vultr using this link and get us both some credit:

http://www.vultr.com/?ref=7033587-3B