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1397 posts

Uber Geek
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Topic # 154362 25-Oct-2014 16:36
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I've got an MS Surface Pro 1st gen whose SSD appears to have suffered a failure.  It firstly won't boot up at all, and when I try to recover/reset from a USB it gets 2% in and stops with an error relating to input/output.  Even trying to format the drives from within a Linux live usb fails.

The problem I have here is that being a sealed unit I cannot change or fix it myself and it is out of warranty with MS by about 2 months.  Now, I don't have the receipt anymore so I'm not sure whether the CGA is able to cover me?  I can pay MS to repair it but I suspect it will be quite a hefty fee if it is the SSD.

What are my options?



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901 posts

Ultimate Geek
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1397 posts

Uber Geek
+1 received by user: 145


  Reply # 1162028 25-Oct-2014 16:45
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Ah no that won't help, essentially the SSD is screwed as it won't do anything... Boot, format, Diskpart clean, gpart in Linux etc.  Reports constant I/O errors.


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901 posts

Ultimate Geek
+1 received by user: 397


  Reply # 1162029 25-Oct-2014 16:48
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Sorry, did not read far enough down to see the bit about cloning the drive that was already in there. :(


13919 posts

Uber Geek
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  Reply # 1162030 25-Oct-2014 16:57
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If it was purchased for personal use, and you didn't damage it, file a cga claim with the retailer.

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