My Mums visiting for the w/e and she bought her laptop and asked me to look at it because its slowing down and says it freezes every now and again.
The main symptom she could think of is when she is using MS word and she is typing and the typing on the screen has some real lag, like a letter is popping up every second or so.
Its a Sony S series laptop, quite expensive 2 years old, rocking an intel i5 2430m 2.4ghz 4GB of ram and a 1TB HDD.
The only things I could think to start looking at is the RAM and HDD. I regularly look at this laptop when i visit her and its nothing windows based, she has all the correct drivers etc etc
Any other thoughts? Things to check, would upgrading the RAM help?