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Topic # 185859 8-Dec-2015 11:33
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I get the following fatal error regularly when using my Surface pro 3 on it's dock (microsoft dock).

There is a fix for this suggested by a number of authors, but it's too complicated for me to implement on computer I don't own.

I'm interested to know if anyone has experienced the same behaviour and found circumstances when it occurs.

It seems to happen to me when the computer: - 
- Has been locked while in the dock; then
- Left for long enough to enter sleep/hibernate mode; and
- I have reactivated it while it's in the dock.




Mike

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  Reply # 1442814 8-Dec-2015 15:02
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I've had this form of failure regularly over the last year - both on W8.1 and W10.  It does not seem to be limited to the dock, basically I found I could not trust the device to sleep at all.

The only workaround I have managed to implement is to set the device to hibernate directly rather than sleeping - which is far from ideal, but no firmware solution seems to have eventuated yet.

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  Reply # 1442919 8-Dec-2015 16:31
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Yes we have seen this a lot. 




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  Reply # 1443339 9-Dec-2015 09:25
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Thanks for the replies.  Interesting to read.

I only get this issue when waking the device, or powering it on in the dock.  I though sleep was the issue but I powered off last night and got the issue at power on (in the dock) today.

Never seen it when using the unit stand alone, or at home on a Toshiba USB dock.  My Surface Pro 1 has never done it.

I'll just have to work around by un-docking to start.  Fortunately this is easy to do on the surface dock.




Mike

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