I have experienced many of these previously but the last couple have me frustrated. Usually if parts are available then they are shipped overnight and the tech arrives the same day he receive the part - all good.
The last couple the a parts haven't been available and nobody has bother to call/email whatever and let me know there is going to be a delay.
Wondering what the process is here if anyone is familiar with it... should HP email me about the parts delay (they have my email/phone etc associated with the case number) or should the onsite tech call (Im guessing HP would book a job with them immediately and notify them if parts are available or not)
Anyone here experienced any HP onsite warranty repair delays that were notified of the delay?