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networkn

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#196669 8-Jun-2016 16:36
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Hi. 

 

I have had a customer turn up with a dead Surface RT, with some precious photos they thought were backed up but weren't. 

 

It won't switch on, and doesn't seem to want to take a charge. 

 

Anyone do data recovery on them?


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Dynamic
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  #1568061 8-Jun-2016 16:45
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We use and like these guys http://www.datalab.co.nz/ for data recovery, though have never hit them with anything other than a spinning drive.

 

Being a DIY kinda guy, I would do some youtubing and discuss ripping it open with the customer if it looked relatively straightforward, possibly swapping parts with another donor device.  I expect this would be a cheaper approach than data recovery at chip level.





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LennonNZ
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  #1568063 8-Jun-2016 16:47
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It'll be hard.. the Original Surface RT has ram which was soldered to the Motherboard!


 
 
 
 


Dynamic
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  #1568070 8-Jun-2016 16:52
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Very true....  but if the client decides to invest some money into trying to recover the data, swapping a fully charged battery into the unit might be enough to get the data off even if the charging circuitry is faulty.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

LennonNZ
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  #1568077 8-Jun-2016 16:54
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Go buy a working S/H one from trademe ($200) and swap the motherboard...

 

There are some nice teardowns on how to take them apart.


nathan
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  #1568085 8-Jun-2016 17:03
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if they've logged on with a Microsoft account the data will be encrypted with Bitlocker, and you'll need their recovery key too





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nathan
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  #1568086 8-Jun-2016 17:04
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LennonNZ:

 

It'll be hard.. the Original Surface RT has ram which was soldered to the Motherboard!

 

 

since Surface RT is a SoC the storage is actually eMMC





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CamH
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  #1568089 8-Jun-2016 17:05
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We repaired one to get the data off it one time, however it might be worth taking it to Payam Data Recovery up on Queen Street - They've done great work on USB drives for us before.






 
 
 
 


networkn

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  #1568590 9-Jun-2016 12:13
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CamH:

 

We repaired one to get the data off it one time, however it might be worth taking it to Payam Data Recovery up on Queen Street - They've done great work on USB drives for us before.

 

 

 

 

Would you consider doing another?

 

Did you require the encryption key?

 

 


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