My aunty bought a Lenovo B41 laptop from PBtech as a BYOD device for her grandson starting high school next week. Its 2 months old but has only been used since Christmas, and now its not booting at all. When we plug the adaptor in the green led shows, but the machine doesn't power up when you push the power button.
I was on the phone to Lenovo yesterday, who told me how to do a 1 step recovery, which appeared to work, the machine boots into windows, unfortunately it appears to be the power button that's at fault as when we power the laptop off it wont power on unless you use the recovery pinhole.
Lenovo tells me that because the machine has an Australian serial number they can't help me if it needs hardware repairs.
Is this correct? I would have assumed the AUS and NZ models were identical, or does PBtech parallel import these machines?
On a side note PBtech have been horrible to deal with for after support.