I just bought this Toshiba laptop at Harvey and Norman and i was told is midhigh end of the range with very nice spects but soon as i took it home the computer starting to show a fault, the computer suddenly freezes and the screen goes black despite hearing the harddrive sound the computer does not respond no matter what botons i press, it is however not a hibernation or powe saving mode as this happens while i'm working on the computer and just crashes on me.
could anyone please give me some idea of this could be a software fault as Harvey and Norman are saying is a software problem and nothing we can do about it????eh
or could this be hardware issue of overheating or just cheap components??
I'm trying to figured out if the hibernation mode is part or link to hardware, or is part of the software. still if the computer was on hibernation it should wake up when requested right? i thought computers go into hibernation if it is not in use for a period of time not when i'm in the middle of using (browsing, typing or playing solitare???
Please help me i'm not familliar with laptops and i'm currently investigating on my rights in this matter where Harvey in Norman does denied it is a hardware problem and just blame software for the fault.