Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

53 posts

Master Geek

# 21820 7-May-2008 20:16
Send private message

Hi guys,

My wife was using her Compaq V3000 (approx 18mths old), playing Tetris. It was minimised and then someone tripped over the power cord and it pulled out at the laptop. This caused Tetris to maximise and the laptop froze. My wife held down the power button to restart, but when it did, the following occured:

The laptop restarted and the black screen with "Press Esc to change the boot order, Press F10 to enter setup". Pressing either of these has no effect.

Next a screen appears saying:

We apologise for?the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Line

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.
Seconds until Windows starts:
(seconds count down)

No matter which option I choose of the latter two, the Windows XP logo comes up as normal, but then I get a split second of blue screen with white text, but it's too quick to see any of the text. The laptop then restarts, and the whole cycle goes round again.

Trying to use any of the safe mode options I get a screen of long filenames, then the same restart.

Can anybody please shed any light on what might be wrong, and how to fix it? Sad to say, when I tried to create a system restore disc back when the laptop was new, I couldn't get the disc to burn, so I don't have that as an option. Any help would be greatly, greatly appreciated. Otherwise, where's the best place in Wellington to get a laptop repaired?

Create new topic
2483 posts

Uber Geek


  # 129237 7-May-2008 20:51
Send private message

Could you please change the subject of this topic - the laptop hasn't died.

Anything could be stated on the blue screen, and usually because XP is set to restart on critical failure, this only shows up for a split second.

Find me on Twitter!

I posted 1, 2 x 10^3 times!

17 posts


  # 130905 14-May-2008 16:19
Send private message

start in safe mode is your best option, then do a system restore to the day before the accident.

If that doesn't work sounds like you might have knocked something loose- have you tried reseating memory, drives and battery (although if its under warranty get them to look at it first!)


53 posts

Master Geek

  # 130922 14-May-2008 17:00
Send private message

Thanks. Had it in the shop, turns out it was a hardware failure - hard drive. All sorted now though, great service from the Laptop Company here in Wellington.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.