Macbook air, 14months old and faulty, any hope with consumer guarantees act?

Forums › Laptops and mobile computers › Macbook air, 14months old and faulty, any hope with consumer guarantees act?

sross

17 posts

Geek
+1 received by user: 3

#222697 24-Aug-2017 09:31

I know I should have opted for Apple Care but after having over 50 apple products in 20 years, I have never once had an issue. This macbook air is 14months old and has the "X" in the battery, have tried all the usual resets with no luck. I'm just outside the apple warranty but 14 months seems quite poor. Would I be wasting my time pursing a fix? Bought new from HarveyNormans. Cheers

Linux

12182 posts

Uber Geek
+1 received by user: 8476

Trusted

Lifetime subscriber

#1851721 24-Aug-2017 09:39

yes 100% sure you have a case, CGA will be on your side 2 months out of warranty is nothing

Linux

Benjip

977 posts

Ultimate Geek
+1 received by user: 524

ID Verified

#1851724 24-Aug-2017 09:42

I would say just try your luck with Harvey Norman first, and if they don't help you out, mention the CGA to them.

For a premium laptop, I would expect at least 48-60 months "reasonable lifetime" or whatever it is that the CGA stipulates.

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#1851729 24-Aug-2017 09:49

I thought they had a two year warranty? or is that only iPhones?

But yep, CGA is on your side here (though, batteries can be iffy as they are sometimes considered a 'consumable' - I know, they aren't removable in a MacBook).