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7 posts

Wannabe Geek

Topic # 222697 24-Aug-2017 09:31
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I know I should have opted for Apple Care but after having over 50 apple products in 20 years, I have never once had an issue.  This macbook air is 14months old and has the "X" in the battery, have tried all the usual resets with no luck.  I'm just outside the apple warranty but 14 months seems quite poor.  Would I be wasting my time pursing a fix?  Bought new from HarveyNormans.  Cheers

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Reply # 1851721 24-Aug-2017 09:39
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yes 100% sure you have a case, CGA will be on your side 2 months out of warranty is nothing



Ex JohnR VodafoneNZ 17 years 4 days

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Ultimate Geek
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  Reply # 1851724 24-Aug-2017 09:42
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I would say just try your luck with Harvey Norman first, and if they don't help you out, mention the CGA to them.


For a premium laptop, I would expect at least 48-60 months "reasonable lifetime" or whatever it is that the CGA stipulates.


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  Reply # 1851729 24-Aug-2017 09:49
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I thought they had a two year warranty? or is that only iPhones?


But yep, CGA is on your side here (though, batteries can be iffy as they are sometimes considered a 'consumable' - I know, they aren't removable in a MacBook).

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Wannabe Geek

  Reply # 1851730 24-Aug-2017 09:49
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Cool cheers, will give it a go

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  Reply # 1851735 24-Aug-2017 09:50
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My other half still using mac pro laptop from 2010!

Mad Scientist
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  Reply # 1851737 24-Aug-2017 09:52
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I would just call apple directly. they usually will help.

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Ultimate Geek
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  Reply # 1851773 24-Aug-2017 10:55
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I've had good experience with Apple. I had a 3-year-old 4S which an update bricked. They replaced it.


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Wannabe Geek

  Reply # 1851790 24-Aug-2017 11:21
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A follow up.  HarveyN said to bring it in and they'll send it off to Apple, that it will still be repaired under warranty.  Cool.

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  Reply # 1851856 24-Aug-2017 12:38
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If it was bought in NZ then Apple automatically apply the CGA for the 2nd year so you'll have no issues getting it repaired by Apple at no cost.


Unless there is some accidental damage to the device that has caused the issue.

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