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709 posts

Ultimate Geek
+1 received by user: 114


Topic # 224036 30-Oct-2017 10:45
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I've got the 2017 no model number surface pro.

 

 

 

Just thought I would mention I have just experienced the Random Shut down, often reported as a problem with the Pro's.

 

 

 

Fix = hold on/off button down for 30 seconds until it reboots.

 

 

 

Now time to wait to see how often it happens and a reminder to make sure backups are done.


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gzt

10020 posts

Uber Geek
+1 received by user: 1516


  Reply # 1892621 30-Oct-2017 14:24
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Log a case with Microsoft support. History is good.

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