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66 posts

Master Geek
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Topic # 225751 4-Dec-2017 14:06
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Hi all,

 

I recently purchased a Dell Inspiron gaming laptop. The performance is good for games, but it stutters/pauses momentarily when doing simple tasks like browsing the web in Firefox. I suspect something is happening with the integrated graphics but I'm not sure what to do.

 

I've contacted Dell support, but if they can't fix it soon I might send it back.

 

The laptop has:

 

  • 7th Generation Intel® Core™ i7-7700HQ Quad Core (6MB Cache, up to 3.8 GHz)
  • GTX 1050
  • 16 gigs ram
  • SSD and normal HDD

I feel it shouldn't struggle with web browsing!

 

Does anyone have any bright ideas?

 

Thanks in advance


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677 posts

Ultimate Geek
+1 received by user: 169


  Reply # 1912675 4-Dec-2017 14:23
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There should be a way to test your theory on the graphics switching by disabling it - try both cards "fixed" and see if you get the same issues on both/either?

 

Assume you have the latest NVIDIA and Intel drivers as well?

 

Is the hard drive set up as two individual drives - one with boot and one as storage - or are they running as a combined RAID/striped setup?

 

Is the issue Firefox specific? Does it still happen in Edge or Chrome?





.

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Uber Geek
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  Reply # 1912677 4-Dec-2017 14:25
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  1. Click Start and then Control Panel. ...
  2. Double-click NVIDIA Control Panel.
  3. Click View and next Add "Run with graphics processor" Option to Context Menu. ...
  4. Select Run with graphics processor for everything. 

 

 

 

 

 

 

 

 

 


 
 
 
 




66 posts

Master Geek
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  Reply # 1912680 4-Dec-2017 14:28
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Item:

 

There should be a way to test your theory on the graphics switching by disabling it - try both cards "fixed" and see if you get the same issues on both/either?

 

Assume you have the latest NVIDIA and Intel drivers as well?

 

Is the hard drive set up as two individual drives - one with boot and one as storage - or are they running as a combined RAID/striped setup?

 

Is the issue Firefox specific? Does it still happen in Edge or Chrome?

 

 

Yeah I will try "fix" it to the GTX1050 and see if that works.

 

Yep updated the drivers recently.

 

I'm not sure on the drives question - they appear as two separate drives in explorer.

 

It doesn't happen in Chrome as far as I can tell... but it also affects other aspects of the computer when I open programs etc.


xpd

The Overrated Raccoons
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  Reply # 1912681 4-Dec-2017 14:29
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Boot from a Live CD and see if any issues - if not, then would suspect software/driver issue.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

 




66 posts

Master Geek
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  Reply # 1912682 4-Dec-2017 14:29
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Coil:

 

     

  1. Click Start and then Control Panel. ...
  2. Double-click NVIDIA Control Panel.
  3. Click View and next Add "Run with graphics processor" Option to Context Menu. ...
  4. Select Run with graphics processor for everything. 

 

 

 

Thanks for the instructions - couldn't figure out how to do this earlier. I will try when I get home.


677 posts

Ultimate Geek
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  Reply # 1912724 4-Dec-2017 15:05
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howdystranger:

 

 

 

It doesn't happen in Chrome as far as I can tell... but it also affects other aspects of the computer when I open programs etc.

 

 

 

 

Does the cursor "spin" and think or does it just freeze/lurch a bit? If you have performance monitor open, do you see anything spiking in terms of resource? Did it come bundled with any crap that could be removed (McAfee trial version etc?!)





.



66 posts

Master Geek
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  Reply # 1912736 4-Dec-2017 15:34
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Item:

 

howdystranger:

 

 

 

It doesn't happen in Chrome as far as I can tell... but it also affects other aspects of the computer when I open programs etc.

 

 

 

 

Does the cursor "spin" and think or does it just freeze/lurch a bit? If you have performance monitor open, do you see anything spiking in terms of resource? Did it come bundled with any crap that could be removed (McAfee trial version etc?!)

 

 

The cursor doesn't spin - it just freezes/lurches a bit. When I've watched performance monitor nothing unusual seems to be happening.

 

Yeah I removed McAfee and a few other things, but there are still lots of Dell utilities etc...


241 posts

Master Geek
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  Reply # 1912802 4-Dec-2017 17:09
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If this only happens in Firefox, then try (layers.acceleration.force-enabled)

 

Change from false to true.

 

Link that tells you how to do it->

 

https://cialu.net/enable-hardware-acceleration-firefox-make-faster/

 

 

 

this is for Linux, but same instructions.

 

 

 

 

 

 





Desktop AMD Ryzen 1600/RX-580/29" UHD monitor, AIO Desktop (dual boot win10 and Linux Mint), 3 laptops (don't really use) Galaxy S7, HTC one M8, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 




66 posts

Master Geek
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  Reply # 1912867 4-Dec-2017 18:49
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howdystranger:

 

Coil:

 

     

  1. Click Start and then Control Panel. ...
  2. Double-click NVIDIA Control Panel.
  3. Click View and next Add "Run with graphics processor" Option to Context Menu. ...
  4. Select Run with graphics processor for everything. 

 

 

 

Thanks for the instructions - couldn't figure out how to do this earlier. I will try when I get home.

 

 

Hmm I can't see the settings you're referring to. I have however changed the preferred graphics processor to the NVIDIA one.




66 posts

Master Geek
+1 received by user: 7

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  Reply # 1912970 4-Dec-2017 21:12
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Update: even thought the Dell website said I had the most recent version of the Intel graphics driver, I reinstalled it and it seems to have fixed the problem. Thanks for your help and time, and I will post again if it hasn't fixed it!


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  Reply # 1913080 5-Dec-2017 09:16
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howdystranger:

 

Update: even thought the Dell website said I had the most recent version of the Intel graphics driver, I reinstalled it and it seems to have fixed the problem. Thanks for your help and time, and I will post again if it hasn't fixed it!

 

 

I generally remove the Intel integrated drivers and force the use of the Discrete GPU.

 

Made a massive difference on my old laptop with a 950.
Cheers


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