Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




108 posts

Master Geek
+1 received by user: 16

Subscriber

Topic # 225751 4-Dec-2017 14:06
Send private message

Hi all,

 

I recently purchased a Dell Inspiron gaming laptop. The performance is good for games, but it stutters/pauses momentarily when doing simple tasks like browsing the web in Firefox. I suspect something is happening with the integrated graphics but I'm not sure what to do.

 

I've contacted Dell support, but if they can't fix it soon I might send it back.

 

The laptop has:

 

  • 7th Generation Intel® Core™ i7-7700HQ Quad Core (6MB Cache, up to 3.8 GHz)
  • GTX 1050
  • 16 gigs ram
  • SSD and normal HDD

I feel it shouldn't struggle with web browsing!

 

Does anyone have any bright ideas?

 

Thanks in advance


Create new topic
896 posts

Ultimate Geek
+1 received by user: 340

Subscriber

  Reply # 1912675 4-Dec-2017 14:23
Send private message

There should be a way to test your theory on the graphics switching by disabling it - try both cards "fixed" and see if you get the same issues on both/either?

 

Assume you have the latest NVIDIA and Intel drivers as well?

 

Is the hard drive set up as two individual drives - one with boot and one as storage - or are they running as a combined RAID/striped setup?

 

Is the issue Firefox specific? Does it still happen in Edge or Chrome?





.

6276 posts

Uber Geek
+1 received by user: 1950

Trusted

  Reply # 1912677 4-Dec-2017 14:25
Send private message

 

 

 

     

  1. Click Start and then Control Panel. ...
  2. Double-click NVIDIA Control Panel.
  3. Click View and next Add "Run with graphics processor" Option to Context Menu. ...
  4. Select Run with graphics processor for everything. 

 

 

 

 

 

 

 

 

 





 


 
 
 
 




108 posts

Master Geek
+1 received by user: 16

Subscriber

  Reply # 1912680 4-Dec-2017 14:28
Send private message

Item:

 

There should be a way to test your theory on the graphics switching by disabling it - try both cards "fixed" and see if you get the same issues on both/either?

 

Assume you have the latest NVIDIA and Intel drivers as well?

 

Is the hard drive set up as two individual drives - one with boot and one as storage - or are they running as a combined RAID/striped setup?

 

Is the issue Firefox specific? Does it still happen in Edge or Chrome?

 

 

Yeah I will try "fix" it to the GTX1050 and see if that works.

 

Yep updated the drivers recently.

 

I'm not sure on the drives question - they appear as two separate drives in explorer.

 

It doesn't happen in Chrome as far as I can tell... but it also affects other aspects of the computer when I open programs etc.


xpd

Chief Trash Bandit
9146 posts

Uber Geek
+1 received by user: 1443

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1912681 4-Dec-2017 14:29
Send private message

Boot from a Live CD and see if any issues - if not, then would suspect software/driver issue.

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-xxxx @ x.xxGHz  16GB RAM  Win 10 pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    




108 posts

Master Geek
+1 received by user: 16

Subscriber

  Reply # 1912682 4-Dec-2017 14:29
Send private message

Coil:

 

     

  1. Click Start and then Control Panel. ...
  2. Double-click NVIDIA Control Panel.
  3. Click View and next Add "Run with graphics processor" Option to Context Menu. ...
  4. Select Run with graphics processor for everything. 

 

 

 

Thanks for the instructions - couldn't figure out how to do this earlier. I will try when I get home.


896 posts

Ultimate Geek
+1 received by user: 340

Subscriber

  Reply # 1912724 4-Dec-2017 15:05
Send private message

howdystranger:

 

 

 

It doesn't happen in Chrome as far as I can tell... but it also affects other aspects of the computer when I open programs etc.

 

 

 

 

Does the cursor "spin" and think or does it just freeze/lurch a bit? If you have performance monitor open, do you see anything spiking in terms of resource? Did it come bundled with any crap that could be removed (McAfee trial version etc?!)





.



108 posts

Master Geek
+1 received by user: 16

Subscriber

  Reply # 1912736 4-Dec-2017 15:34
Send private message

Item:

 

howdystranger:

 

 

 

It doesn't happen in Chrome as far as I can tell... but it also affects other aspects of the computer when I open programs etc.

 

 

 

 

Does the cursor "spin" and think or does it just freeze/lurch a bit? If you have performance monitor open, do you see anything spiking in terms of resource? Did it come bundled with any crap that could be removed (McAfee trial version etc?!)

 

 

The cursor doesn't spin - it just freezes/lurches a bit. When I've watched performance monitor nothing unusual seems to be happening.

 

Yeah I removed McAfee and a few other things, but there are still lots of Dell utilities etc...


247 posts

Master Geek
+1 received by user: 30


  Reply # 1912802 4-Dec-2017 17:09
Send private message

If this only happens in Firefox, then try (layers.acceleration.force-enabled)

 

Change from false to true.

 

Link that tells you how to do it->

 

https://cialu.net/enable-hardware-acceleration-firefox-make-faster/

 

 

 

this is for Linux, but same instructions.

 

 

 

 

 

 





Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop with Linux Mint, Galaxy S7, Moto G, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 

 




108 posts

Master Geek
+1 received by user: 16

Subscriber

  Reply # 1912867 4-Dec-2017 18:49
Send private message

howdystranger:

 

Coil:

 

     

  1. Click Start and then Control Panel. ...
  2. Double-click NVIDIA Control Panel.
  3. Click View and next Add "Run with graphics processor" Option to Context Menu. ...
  4. Select Run with graphics processor for everything. 

 

 

 

Thanks for the instructions - couldn't figure out how to do this earlier. I will try when I get home.

 

 

Hmm I can't see the settings you're referring to. I have however changed the preferred graphics processor to the NVIDIA one.




108 posts

Master Geek
+1 received by user: 16

Subscriber

  Reply # 1912970 4-Dec-2017 21:12
Send private message

Update: even thought the Dell website said I had the most recent version of the Intel graphics driver, I reinstalled it and it seems to have fixed the problem. Thanks for your help and time, and I will post again if it hasn't fixed it!


6276 posts

Uber Geek
+1 received by user: 1950

Trusted

  Reply # 1913080 5-Dec-2017 09:16
Send private message

howdystranger:

 

Update: even thought the Dell website said I had the most recent version of the Intel graphics driver, I reinstalled it and it seems to have fixed the problem. Thanks for your help and time, and I will post again if it hasn't fixed it!

 

 

I generally remove the Intel integrated drivers and force the use of the Discrete GPU.

 

Made a massive difference on my old laptop with a 950.
Cheers





 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.