Last year I had some grave problems with my MacBook Pro and I’ve been meaning to share my experience for some time. I should have posted this earlier, and it may be that few people are still lumped with this problem, if people are still having this problem I hope my experience gives others hope.
I bought a MacBook Pro 15.4” in May 2011. It was highly spec’d as I planned to have it for many years. High res display top graphics card etc. 4 years later I upped it to 16GB RAM and put in a 512GB SSD and put the 750HDD in the CD slot. It was performing extremely well (not taking into faults mentioned below). It was well looked after, and also used for both work and normal life and came with me everywhere.
The display, WiFi card, the battery, and the trackpad had problems before this meltdown. Apple had paid for all these repairs, although the battery expanding issue required some firm words before they agreed to come to the party.
Anyway, as common with this model, the motherboard / graphics failed in 2016. When the model was new, there were big problems even months after its release. Normally the failures typically happened much earlier than I experienced it. The weirdest thing about my experience with Apple, is that even though my exact model at the time was still covered by a recall “Apple repair programme” that clearly related to my exact unit, Apple representatives said that when using my serial number, no information was available to them and therefore it was not covered by the repair programme.
As a commercial lawyer I have had some experience being difficult and was able to have some, what I thought was, productive conversations with Apple and I thought I had got them to agree to replace the Mac, at 5 and a half years after purchase. However, at the latest moment, after 4 or 5 long conversations, the last guy more or less told me to go jump. They insisted at 5 years no one has any consumer rights, I was told that more than once by their representative.
As I explained to them I would do, I made a claim in our brilliant disputes tribunal. I did some research, put together an application that day -the application was rushed and bit of a mess. Within a day or two of the application I had a tribunal hearing date - a fortnight after lodging my claim. As I’m living in Europe at the moment, I had to get up at 3am for the hearing which I attended via Skype. No one from Apple appeared. Attached is a PDF of the tribunal order. In short I was awarded $2,000 for Apple’s breaches of New Zealand consumer law relating to quality and durability.
I would encourage anyone else with similar problems, even with some good years under the belt, to consider taking a tribunal claim against Apple as their products are marketed as being superior quality and they’re priced accordingly. To me, my recent experiences is Apple is now often intentionally ignoring their consumer law rights relying on the end consumer accepting something less than what they are entitled to.