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Topic # 226056 18-Dec-2017 15:01
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My Acer notebook has recently developed a problem I don’t quite know what to do about. I have it set to go to sleep if I close the lid and I keep it near the TV viewing position, where I often refer to it for different things. When I open the lid and tap the touchpad, I get the screen I was last working on after a few seconds. This is how it has always behaved.

 

Now it has started doing something else. Often, though not every time, the screen appears but it is frozen. I can’t get any response to the touchpad, touch screen, keyboard, or anything else. I can hear the hard drive, which is still a mechanical one, going like crazy. It sounds like the heads are jumping all over the place. I have let this go for up to five minutes to see what would happen, but it seems to just keep endlessly seeking, or doing whatever it is doing. Finally, the only way I can get the computer back is to hold down the power button, which is the only thing it responds to. After shutting down it will boot back up normally and everything seems perfectly okay. There is no data loss or any other problem and everything works normally.

 

The only real problem with this is the annoyance of having to reboot, which takes longer than I would like. I would like to find out what is causing this, though. It never used to happen at all. Now it happens fairly often. I tried changing the power settings between sleep and hibernation but that makes no difference. Does anyone know what could be causing this? Is it yet another Windows 10 quirk?

 

 





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  Reply # 1921377 18-Dec-2017 15:32
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to me, this sounds like the machine is swapping and struggling to load back off disk all into memory.





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  Reply # 1921742 19-Dec-2017 10:08
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That is also what I thought, but it never seems to get anywhere. I let it run for a few minutes to see what it would do but hearing the drive work so hard made me anxious so I finally just rebooted. Not sure why this has only started happening recently, or why it only happens some times.

 

 





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  Reply # 1921762 19-Dec-2017 10:39
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The 'net is full of people observing that their laptops suddenly slow or freeze, and the hard disk thrashes for ages.

 

Many have solved the problem by cleaning up their disk and system with a tune up ... using Disk Cleanup app for a start, possibly using something like CCleaner for a more thorough tune up.

 

Don't forget to run separate virus and malware scans too.

 

 




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  Reply # 1921766 19-Dec-2017 10:50
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Good suggestions. I haven't got around to it yet because the problem is intermittent, but I will.

 

 





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  Reply # 1921808 19-Dec-2017 11:32
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Is it an option to swap the HDD for a SSD?

 

 




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  Reply # 1921810 19-Dec-2017 11:38
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It could be, and I may do that at some point, but because of the way I use the notebook, I am not strongly motivated to make the change. If it just keeps working the way it used to, it is perfect for my purposes.

 

 

 

 





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  Reply # 1921813 19-Dec-2017 11:48
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Do you know whether Windows 10 has been recently updated?

 

 

Other things I would investigate are:

 

 

Try turning off hibernate temporarily for troubleshooting (powercfg.exe /hibernate off) and see if you get the same behaviour on wake.

 

 

Might also pay to review your system event logs in Event Viewer for any clues.



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  Reply # 1921832 19-Dec-2017 12:22
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Right. These are things (except powercfg.exe) that I know about but in my dotage didn't think of. I will add them to my list. My main suspicion would go to Win 10 because of other things it has apparently done. I have updates disabled but I think it still sneaks in some stuff. It doesn't seem to have a lot of regard for user settings.

 

Should have thought of Event viewer myself. Too easy to cry for help on GZ, I guess. Thanks for reminding me.

 

 





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  Reply # 1931050 5-Jan-2018 21:09
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Failing HDD




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  Reply # 1931057 5-Jan-2018 21:32
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Yes, I came to that as well. The other day it just stopped and wouldn't go any further. When I rebooted I got drive errors. Then Windows stepped in and offered to repair the drive. I have never had much faith in that kind of thing but I figured what the hell and said go ahead. To my surprise it worked, no nonsense going around in circles, no lost data and since rebooting everything has worked fine again. I do expect a complete drive failure at some point, but for the moment it is okay.

 

 





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  Reply # 1931062 5-Jan-2018 21:36
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The drive has most likely developed bad sectors in that case, explains the seeking noises.

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