So I have a 6 month old MacBook Pro laptop and I've had several keys die on me, using a can of air fixed most, but one key is still broken.
Now I've delayed getting this fixed because here in Hawkes Bay the local Apple Authorised Service Provider is no longer certified, so the next closest is Palmerston North, so it'll take a while to get fixed.
My question is, should I have to pay to ship the laptop to and from the Service Provider?
From my understanding of the CGA I don't, under the "Consequential loss" section it states "If you have to post or courier goods back to be repaired, you don’t have to pay for those costs", so no I don't have to pay to ship.
But when I contacted DTSL in Palmerston North they say Apple doesn't cover shipping costs, and I'd need to take it up with them, so I have, but the NZ Apple support guy I talked to today doesn't seem to know much about the CGA and after 30 mins of him talking to other people he doesn't seem to be able to get an answer for me.
He ended up saying he'd call me back later today after talking with some more people with regards to covering the shipping costs.
So my question is, what can I do next if his answer is, no Apple still doesn't cover the shipping costs?
While I realise paying the shipping costs myself isn't going to break the bank, the point is, the keys not working issue is a widespread issue with the new MBPs and I shouldn't have to go out of pocket to fix what seems to be a manufacturing/Apple defect.