Seeking help here as I have not used a Mac and person is not local.
iMac dies, takes to Apple center and too old to be repaired, they ask for the HDD to be taken out and dispose of the machine. Person goes and buys a USB3.0 HDD enclosure and the store installs the HDD into the enclosure for them. Daughter has a MacBook Pro, plugs the device in. They say, they can see the files but cannot open them.
Like to know your thoughts. Authorisation, access issue?