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Stephendnz

44 posts

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#248941 16-Apr-2019 21:12
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Help.. i have a Toshiba Qosmio Laptop.. that I have been trying for months to get a new battery for it.. 

 

I don't know if the problem is with the Laptop or with the 5 batteries I have already bought off Trademe.. some were original Toshiba ones and some other non-brand ones.. fortunately all were refunded. with most never even bothering to ask for the battery back.. are they really just selling dud batteries.. ?? The one I have in the laptop is an old 'replacement' battery that I have had for years.. and it is onloy good for aboout 10 mins unplugged.. 

 

Various problems have occurred wit these batteries.. with a couple of them.. I got the "No Battery detected" balloon.. Others Showed as fully charged and then the laptop died after a few minutes.. 

 

I have just got another one.. This time and original Toshiba one.. (double the price of 'replacement' batteries) and when I clicked it in.. with power cord unplugged.. laptop had no power and would not start.. so I plugged it in and it soon (in less than an hour) charged up to 100% .. but when I unplugged the cord.. it lasted only a few minutes.. 

 

So i plugged it in again and this time left it in for hours..  the following Windows generated battery Report..  shows what happened.. 

 

I have had it plugged in for hours and while the battery shows as 100% charged.. (from the battery icon) the reports all show it never gets over 34%.. 

 

So my question is .. Have I been delivered 'another' dud battery.. or is something in my WIN 10 system stopping it from charging fully?? 

 

I have tried all the things I could find on You Tube tutorials.. deleted drivers etc.. But I do not know what to do now.. 

 

I thought I saw in some info about some settings for choosing what rate to charge battery to.. but I can find no such options in Win 10. 

 

The other thing I have some concern with is that the details of the current battery show that the Design capacity is 555,080 mWh But the originnal Toshiba Battery is only 4,400 mAh and the fact that the Manufacturers name does not show on the Battery Report 

 

Any guidance would be greatly appreciated.. or suggestions as to were to look.. or what to search on for answers.. 

 

Information about each currently installed battery

 

 

 

 

 

 

BATTERY 1

 

 

 

 

 

NAME

 

G71C00084A10

 

 

 

MANUFACTURER

 

-

 

 

 

SERIAL NUMBER

 

0000000770

 

 

 

CHEMISTRY

 

Li-I

 

 

 

DESIGN CAPACITY

 

55,080 mWh

 

 

 

FULL CHARGE CAPACITY

 

17,939 mWh

 

 

 

CYCLE COUNT

 

-

 

 

 

 

 

 

 

 

 

 

 

2019-04-1610:39:08

 

Battery changed

 

Battery

 

65 %

 

33,895 mWh

 

 

 

10:39:08

 

Active

 

Battery

 

65 %

 

33,895 mWh

 

 

 

10:39:08

 

Suspended

 

 

 

65 %

 

33,895 mWh

 

 

 

10:39:44

 

Active

 

AC

 

65 %

 

34,031 mWh

 

 

 

11:15:58

 

Suspended

 

 

 

98 %

 

51,120 mWh

 

 

 

11:42:20

 

Active

 

AC

 

100 %

 

52,322 mWh

 

 

 

11:43:31

 

Active

 

Battery

 

100 %

 

52,322 mWh

 

 

 

11:44:41

 

Suspended

 

 

 

3 %

 

1,564 mWh

 

 

 

11:46:19

 

Active

 

Battery

 

3 %

 

1,576 mWh

 

 

 

11:46:19

 

Active

 

AC

 

3 %

 

1,576 mWh

 

 

 

12:17:47

 

Suspended

 

 

 

23 %

 

11,838 mWh

 

 

 

17:42:55

 

Active

 

AC

 

34 %

 

17,939 mWh

 

 

 

18:48:17

 

Active

 

Battery

 

34 %

 

17,939 mWh

 

 

 

18:48:43

 

Active

 

AC

 

34 %

 

17,826 mWh

 

 

 

19:57:00

 

Report generated

 

AC

 

34 %

 

17,939 mWh

 

 

 

 

 

 

 


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MadEngineer
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  #2219454 16-Apr-2019 21:27
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What’s the model? Try sourcing one from empr https://store.emprgroup.co.nz/




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freitasm
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  #2219456 16-Apr-2019 21:37
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It could be the laptop is faulty, not the battery... Checked that?





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Stephendnz

44 posts

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  #2219458 16-Apr-2019 21:41
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Thanks for the feedback.. ME 

 

 

 

Freitasm.. do you know how I could check if it is the laptop?? T isolate that option. 

 

Cheers

 

 




gehenna
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  #2219459 16-Apr-2019 21:50
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You’ve kind of already isolated it by putting a new battery in the laptop and having the same symptom. Really the only other way to prove it is to put that new battery in an identical/compatible laptop and see if it works fine there.

MadEngineer
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  #2219463 16-Apr-2019 22:16
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There’s a reset you can try: unplug power and battery. Hold power for 10 seconds.

Try one of those replacement batteries again.




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1cloud
135 posts

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  #2219464 16-Apr-2019 22:18
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Stephendnz:

Help.. i have a Toshiba Qosmio Laptop.. that I have been trying for months to get a new battery for it.. 


I don't know if the problem is with the Laptop or with the 5 batteries I have already bought off Trademe.. some were original Toshiba ones
DESIGN CAPACITY
55,080 mWh


FULL CHARGE CAPACITY
17,939 mWh


CYCLE COUNT
-



 


 



 


 



Clean the bateery connection on laptop itself sounds like laptop itself fautl

robjg63
3482 posts

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  #2219528 17-Apr-2019 07:50
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freitasm:

It could be the laptop is faulty, not the battery... Checked that?


This.
After that many replacement batteries it is unlikely to be a battery issue.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler




1101
3043 posts

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  #2219673 17-Apr-2019 09:53
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MadEngineer: Try sourcing one from empr https://store.emprgroup.co.nz/

 

 

That :-)

 

 

All the others may be dodgy or counterfeit/fake. Thats why the sellers dont ask for them back, they know they are junk.

 

Even "genuine" will probably be fake unless bought from a reputable seller (ie not trademe )

 

If a batt turns up almost completely discharged , I would be suspicious .

 

 

Unfortunately , the only real test you can do from home is to put in a new batt from EMPR .

 

 

Also, lithium batts have a definite storage life , the batts you bought may been very old (expired) stock , or rebuilt with junk cells .

 


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