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Topic # 25455 21-Aug-2008 19:14
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I have loose hinges on my M6R. I found some websites that detailed potential methods of tightening. First I checked under the hinge covers, but those screws were tight.

Next I removed the LCD bezel, it became obvious that those were the screws that were loose.  Unfortunately, the reason they were loose was that the plastic that holds them tight was broken!  There are these little kind of nuts that are meant to sit inside the plastic and they keep the screws tight, but I guess over time, they've loosened and that's caused a lot of stress on those parts and now they've broken.

Anyone have any experience with this problem?  I managed to put it back together and it actually seems tighter, but I don't know how long it will last since there are now a bunch of bits of broken plastic that have fallen out/been removed during the process.  By the looks of things, the only way to fix it would be to replace the whole cover as that is where the plastic bits came from.

I was going to ring Asus, but I thought I'd ask here first.  It's 4 years old so I expect I'll have to pay for repairs.  Also, I can't seem to find the number now. Anyone got it?  It doesn't seem to be on the website, but I did find this in the White Pages.

Ground Floor 60 Hugo Johnston Dve Penrose Auckland 09 571 2420

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  Reply # 158822 21-Aug-2008 22:22
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As the laptop is over 4 years old, most likely they won't have parts to fix the henge.

Even if they do have the parts, the cost to fix wouldn't be worth it.  You can get a better laptop for well under $1000 now with better specs.

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  Reply # 158849 22-Aug-2008 07:43
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Their service centre is at Ground Floor, 60 Hugo Johnston Drive, Penrose, Auckland. 0800 ASUS 88

Though as heavenly has pointed out, you would be better off buying a new Asus notebook which will come with a 2 year warranty.

EDIT: As pointed out below address has changed, changed so not to confuse people.



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  Reply # 158851 22-Aug-2008 07:57
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That's what I'm worried about.  I don't want to spend $1000 on a new laptop when this laptop is perfectly good (with the exception of a potentially busted hinge), it was quite high spec at the time.  I was hoping someone might be able to offer an alternative to replacement.

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  Reply # 158855 22-Aug-2008 08:18
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bazzer: That's what I'm worried about.  I don't want to spend $1000 on a new laptop when this laptop is perfectly good (with the exception of a potentially busted hinge), it was quite high spec at the time.  I was hoping someone might be able to offer an alternative to replacement.


Tell us the specs of your laptop and we can tell you how much it would cost to replace it with a new model.

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  Reply # 158856 22-Aug-2008 08:19
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Or call Asus and ask what it would cost to get it repaired



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  Reply # 158859 22-Aug-2008 08:34
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heavenly_wild: Tell us the specs of your laptop and we can tell you how much it would cost to replace it with a new model.

Except that I don't want to replace it.  It seems crazy to throw it away because of a dodgy hinge.  I will give them a call, hopefully I'll be pleasantly surprised! :)



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  Reply # 159000 22-Aug-2008 16:29
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rscole86: Their service centre is at 131 Khyber pass Newmarket. 0800 ASUS 88

Though as heavenly has pointed out, you would be better off buying a new Asus notebook which will come with a 2 year warranty.

For anyone reading this in future, the above address is no longer the Asus service centre.  I popped up there to talk with them, but found it's actually the new home for NZ Communications!  The correct address is the Penrose address I mentioned.

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  Reply # 159819 26-Aug-2008 10:57
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Those are the correct details for the Asus Service Centre. Ask for James Liao, he's very helpful. I had to repair the same problem in one of my customer's M6R's some time back, but his was caused by an accident, not general wear and tear. I was able to get a new case back assy without trouble from them. It pays to have full model numbers and serial number handy. From memory, the price was fairly reasonable at the time. Hope this helps.




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz




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  Reply # 159861 26-Aug-2008 12:58
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Certainly gives me some hope!  I've just been too busy to ring them yet.

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