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93 posts

Master Geek
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Topic # 26930 7-Oct-2008 18:32
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I purchased a Compaq Presario V3500 when I started uni in July. A few weeks later I noticed that the the keys around the 8 and the 9 dove down a bit but stupidly I didn't take it back because I really needed it for my course and couldn't afford any down time. Eight weeks later I was viewing the laptop from an angle (probably the first time I wasn't in front of it) and noticed that the screen had three or four defects, quite large blotches, something to do with pixels maybe but it can only be seen from an angle. Finally, a couple of weeks ago I've been hearing these noises which are hard to explain but they are quite high pitch and sounds like its coming from the hard drive, but usually its ultra quiet so I don't think the noise is normal because I've never heard this type of sound on any computer and its really concerning. When its making the noise, the system freezes and I've got to wait for it to stop, today while it was making this noise the screen went white and had black lines through it on a slight angle. I had to manually turn it off.

In no way will I be able to afford another laptop hence I've really looked after this one since purchasing it. I went back to Harvey Norman, they brushed me off saying I'd mistreated it which made me really angry and disappointed because I know I haven't mistreated it.

Has anyone else had any problems with these laptops?

What rights do I have?

Any advice would be appreciated.

Cheers

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  Reply # 169633 7-Oct-2008 18:36
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Compaq have diagnostic tools in the BIOS, have you tried running one of those and seeing what happens?



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  Reply # 169634 7-Oct-2008 18:40
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Oh ok thanks. I'll reboot now and give it a try.

 
 
 
 


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  Reply # 169639 7-Oct-2008 18:51
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Even though I don't have the exact same Compaq Presario model (Presario F503 for me), V3500's is similar to mine, so I'm going to compare my experience:
  • Keys 8 and 9 - fine here, although a semicircular region below F5-F7 seem to bulge out (probably from a poorly installed keyboard - tried pushing it, didn't work.)
  • Shadow blotching near the bottom of the screen only seen at an angle - surprisingly, I have this too. They look like rounded peaks. It's most likely to be backlighting from my view, and I haven't done anything about it as it's fine in a front view.
  • High pitch noise from hard drive - only during activity and it's really really really quiet.
Hey - I got mine for $900 a year ago - I'm not complaining now. Probably will get a new netbook soon.




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  Reply # 169640 7-Oct-2008 18:52
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Slightly off topic but your experience with Harvey Norman is quite usual.  I have had troubles with them when my computer had issues and they didn't want to know about it.

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Master Geek


  Reply # 169652 7-Oct-2008 19:31
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It will have a one year warranty, forget about asking Harvey Norman to help, call the Presario support line and log a fault:
Compaq Presario Notebook Technical support, repair and warranty cover 0800 113 694 Monday - Friday
08:30am - 5:30pm

Saturday - Sunday:
CLOSED




Yes it will probably go to India + menu hell but they will get onto the problem(s) and arrange a repair.

BEFORE you send it away ensure you have a full backup of anything that you need because it won't come back with it...

All the baest,
Bart



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  Reply # 169663 7-Oct-2008 20:00
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Thanks for the advice guys! I did a hard disk test and it returned the error (#1 - 07 ERROR)

It also says in bios that its a V3700 but on the bottom of the laptop it says V3500.

Can someone go through the process of sending my laptop away and how long it may take. Thanks again

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  Reply # 169682 7-Oct-2008 20:43
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Cool, so now that you have that error code, you can call Compaq/HP and lodge your fault. They will give you a reference number and will let you know who your local repair agent is.

I take it you would need to find a repair agent in the Hamilton area?

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  Reply # 169685 7-Oct-2008 20:47
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Visual Electronics will more than likely be the service agent and the only way is to go via the 0800 number, follow the prompts, give the foreign-accented person all the details they ask for, follow their instructions and be prepared to wait a week or three.

Keep us posted.
Bart.



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Master Geek
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  Reply # 169686 7-Oct-2008 20:49
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Cheers rscole.. Im actually in Palmerston North, I think ive chatted to you before about working in DSE. Do you know anyone in Palmerston North?

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  Reply # 169698 7-Oct-2008 21:25
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Ahh thats right! You can book your job online with service plus. They are agents, at the moment they only have an office in Auckland, but wellington should be up and running within a few weeks.




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Master Geek
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Reply # 169757 8-Oct-2008 07:16
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oh ok great.. Would I still have to send it away for repair? How does it all work im still a bit unsure..

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  Reply # 169765 8-Oct-2008 08:02
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I am honestly not too sure how the service plus consumer repair process works. When they do it through a retailer they pay for all freight charges, so long as the laptop is packaged suitably.

It should be the same for you.

Yes it will need to be sent away, and you will need to either A recover your own data, or B ask Service Plus to attempt to do it for you. Which will probably cost you ~$200.

Unless HP/Compaq can advise of an authorised repair agent in Palmerston North, then it will take around 10 working days to complete the repair.

I would suggest that you inform the call centre of ALL faults you are experiencing, not matter how minor. Too many times I see people who tell them of one fault, and just assume that by getting that fixed it will solve all of their problems, they then come back a couple of weeks later complaining that their laptop was never repaired.



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Master Geek
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  Reply # 169767 8-Oct-2008 08:05
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Thanks again rscole.. Ill ring Compaq today and post here with the outcome

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  Reply # 169776 8-Oct-2008 08:25
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ComputerCare in Palmerston North are HP agents - 0800 600 606
Give them a try.



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Master Geek
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  Reply # 169787 8-Oct-2008 09:07
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I was just on the phone to HP and they are going to fix everything which makes me really happy! They informed me that the error message I got means the hard drive is faulty. At first I thought I had no options at all, espicially after talking to Harvey Norman, I got the impression from them that I would have to pay for repair myself. Thumbs down Harvey Norman.

Thanks to everyone who replied to my post, I really appreciate it!

Alex

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