HP Dock not charging HP laptop

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boostinu13

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#278435 15-Oct-2020 14:55

Hello.

I brought a HP Envy x360 convertible 15-330xxx to replace my Probook 450 G5.

I brought a HP Elite USB-C Docking Station.

If I plug the docking station into the G5 it works fine and chargers it.

If I plug the docking station into the Envy it says "The AC adapter is not compatible with the system"

If I unplug the power cord from the dock and put it directly into the Envy power it works fine.

Bios is updated to F.13 9/09/2020.

Tried HP assistant and nothing.

Uninstalled and reinstalled USB Root Hub (USB 3.0)

Did a USB Port Check which passed.

Any help would be greatly appreciated.

MadEngineer

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#2585948 15-Oct-2020 15:10

Does this apply? https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-C-Charging-on-Envy-x360/td-p/6812804

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Dynamic

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#2585950 15-Oct-2020 15:14

What is the part number on the dock and the laptop? There are a few different generations of those docks. I'll have a bit of a look and see if I can see anything in the specs that may explain this.

It's possible the laptop does not support this: https://en.wikipedia.org/wiki/USB_hardware#PD

We deal with the HP commercial range of laptops all the time, but almost never touch the consumer series machines like your model.

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camo786

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#2585993 15-Oct-2020 17:41

Typically the HP Envy Retail range don't support docking station or USB/Thunderbolt Charging

The business version Elite x360 would support this

sbiddle

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#2586026 15-Oct-2020 19:09

I can't see anything online to indicate that particular device supports USB-C PD charging.

The presence of a USB-C port on a laptop does not automatically mean it supports charging via USB-C PD. If it's a Thunderbolt dock it may also not work either as I can't specifically see any mention anywhere either of it being a Thunderbolt port.

boostinu13

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#2600711 9-Nov-2020 21:32

sbiddle:

I can't see anything online to indicate that particular device supports USB-C PD charging.

The presence of a USB-C port on a laptop does not automatically mean it supports charging via USB-C PD. If it's a Thunderbolt dock it may also not work either as I can't specifically see any mention anywhere either of it being a Thunderbolt port.

camo786:

Typically the HP Envy Retail range don't support docking station or USB/Thunderbolt Charging

The business version Elite x360 would support this

Thank you for your replies. I would have replied sooner but family issues.

I tried another hp dock hstNN-CX01 hp elite thunderbolt 3 dock. It charged my envy no problem but the power wouldn't light up so I do not think it works with my laptop sadly or it would be perfect. I think the cx01 is for intel systems and mine is AMD. So one dock works but wont charge, the other charges but wont work