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meowsqueak

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#289022 7-Aug-2021 14:27
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To cut a long story short, I have an Acer Swift 3, purchased in May 2020, then replaced anew in October 2020 after the original was written off by the insurance company (don't ask).

 

It has now developed a persistent fault, which I'm done with trying to fix. Basically, all CPUs are stuck at 0.4 GHz after 20 seconds, Windows or Linux, nothing changed software-wise, can't control fans since proprietary controller, basically it's going to have to be repaired by Acer. I've even pushed cool air through it externally to check it wasn't thermally throttling.

 

What I'm not sure about is whether the original warranty is void (since the replacement came from a different retailer), and whether it restarted with the replacement model (exact same model). Do I go back to the retailer that supplied the replacement, or to the original company (who don't even know it was replaced by the insurance company), or go to Acer NZ direct?

 

 


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freitasm
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  #2756536 7-Aug-2021 14:58
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I would say it is a new warranty as the replacement was basically purchased new and not a claim against the original one.





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throbb
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  #2756546 7-Aug-2021 15:35
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Go back to the retailer that supplied the replacement. The original purchase and warranty has nothing to do with the replacement.

antonknee
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  #2756582 7-Aug-2021 18:33
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Replacement unit gets a new warranty, take it to the supplier of that replacement. This was certainly the case for insurance replacements supplied by Noel Leeming when I was there.




meowsqueak

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  #2759999 14-Aug-2021 15:13
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Just an update for completeness - I took it back to Noel Leeming (who supplied the replacement) and they seemed happy to accept it for assessment and possible repair or replacement. So far so good then.


johny99
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  #2767917 28-Aug-2021 08:16
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Be aware that since you attempted to fix this yourself, you may have relinquished any rights you have under the product warranty and CGA.

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  #2767930 28-Aug-2021 09:16
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johny99: Be aware that since you attempted to fix this yourself, you may have relinquished any rights you have under the product warranty and CGA.

 

lol. i don't think so. unless you damage any warranty void seals or caused extra damage





Involuntary autocorrect in operation on mobile device. Apologies in advance.


johny99
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  #2767933 28-Aug-2021 09:19
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Read the fine print of the CGA, it is a lot more than a one page document.



meowsqueak

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  #2767995 28-Aug-2021 11:38
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I don't think that's really an issue in this case - there has to be a certain amount of tolerance for remedial user action with a computer. For example, reloading the OS on a consumer laptop is hardly cause for a tech company to decide not to honour the warranty. If what you say is correct then they could perhaps refuse to honour it, but word of that would get out pretty quickly and affect sales. Would you buy a computer that you couldn't reinstall the OS on without losing your warranty?

 

Besides, Noel Leeming actually instructed me to wipe everything and reinstall Windows prior to dropping it off.

 

As for the air thing - I just aimed a fan at it.


johny99
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  #2767998 28-Aug-2021 11:41
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Software is not covered by warranty, so reinstalling this would not effect anything. Changing settings that comprises hardware components is a completely different issue.

meowsqueak

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  #2767999 28-Aug-2021 11:46
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Ok, fair enough, but that makes me curious about your original comment - did something I or someone say suggest that hardware modifications had been made?

 

For clarify - I made no hardware changes. I didn't even open the case.

 

"Be aware that since you attempted to fix this yourself," - yes, by reinstalling a couple of operating systems a few times, and blowing cool air at it.


meowsqueak

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  #2768011 28-Aug-2021 11:49
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Anyway, it's stuck in COVID limbo now, might never see it again...

 

 

 

From now on I'm going to edit all my posts just for the sake of seeing the funky fluoro banner...


johny99
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  #2768087 28-Aug-2021 14:20
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Only pointing out that if a user has tampered with a product, including with the best intentions, it could backfire on them.

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