We love to moan, but just for a change, some pleasant news.

I have bought 2 Dell laptops in the last year – XPS 15” & 17”. No problems with the 15”, but the 17” almost immediately developed an intermittent total battery drain when shutdown, normally at night. There was the normal to and fro with Dell as intermittent issues do take time to sort out, but in the end it was obviously a hardware issue and Dell said they would ship a new laptop. Two weeks later the custom laptop arrived and I was able to transfer data and ship the new-faulty one back.

Although it took time, it was nice to have a responsive Dell support and a new laptop shipped and received before I had to send the faulty one back again.

Jeez, this sounds like and advert, but no, it’s not. And they have both been working fine for the last few months.