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CutCutCut

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#298874 23-Jul-2022 15:59
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This is probaly not neccesarily a problem for the laptop specific subforum but wasn't sure where to put it. My son has a stange issue on his Dell laptop where the browser (chrome or edge) is unable to connect to the internet. It still seems to be able to do windows updates fine for example, and when I try pinging google, it appears to work ok, and I've tried refreshing the DNS cache and doesn't seemed to have made a difference. It usually starts working again, if he restarts, he says sometimes he has to do it multiple times a day. Most of his work is done through browsers, google classroom etc. It seems to happen both on the school network and at home. I'm at a loss as to troubleshoot it any further, but obviously it's a bit irritating for him and shouldn't be happening. It's a Dell vostro we got earlier in the year, it did seem to have some issues where the processor was maxxing out when you would turn it on, and randomly at times, chewing through  the battery. I think I may have elminated that problem with some advice on the web to stop ceratin dell bloatware, I can't rememeber exactly, but I haven't been able to figure out what this other browser issue is. Anybody got any thoughts on this?


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Dynamic
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  #2945679 23-Jul-2022 20:52
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Consider updating the drivers, especially network drivers.

Try https://www.dell.com/support/home/en-nz/drivers/driversdetails?driverid=75ff5




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CutCutCut

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  #2945684 23-Jul-2022 21:19
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Dynamic: Consider updating the drivers, especially network drivers.

Try https://www.dell.com/support/home/en-nz/drivers/driversdetails?driverid=75ff5

 

 

 

Yes, good point. Windows is telling me they're all up to date but I should manually check they're on the latest. 


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  #2945685 23-Jul-2022 21:52
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Also check in device manager at you Wi-Fi adapter settings. Disable "allow windows to put this device to sleep", if this setting exists.





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antant
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  #2945840 24-Jul-2022 10:59
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Is there any "safe browsing" / internet filtering software / vpns on the machine? Any chance the school has put one on? They can sometimes interfere more than expected.  


CutCutCut

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  #2945848 24-Jul-2022 11:27
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Interestingly enough, there was a bunch of drivers that were not the latest, even though the windows and Dell update tools said they were. Manually updated them all.

Good point, I do have a bit of software got QUSTODIO as a protection against web nasties. That will be my next go to. I'll see how he goes next week back at school and then try removing that off the PC.

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