Dell inspiron 16 (5620) for $1559 - is this a good deal?

Forums › Laptops and mobile computers › Dell inspiron 16 (5620) for $1559 - is this a good deal?

Globolt

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#299268 24-Aug-2022 23:03

Looking for a laptop for family, mostly school and home use. This is on sale at the moment for $1559 which is bang on my budget. Is this a good deal? Dell have a sale ending tomorrow, will I miss out if I don't rush, or will another Sale come along shortly?

https://www.dell.com/en-nz/shop/laptop-notebook-computers/inspiron-16-laptop/spd/inspiron-16-5620-laptop/smhni562002nzps
Or any other recommendations for something with similar specs?

ShrubMonkey

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#2959119 25-Aug-2022 04:37

I haven't been following laptop pricing lately because my 9 or 10 year old Dell Inspiron 7720 17 wont die, but it looks like a good buy to me.

We (business) have bought a lot of Dell machines over many years and have had a great run as far as reliability is concerned.

jonathan18

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#2959121 25-Aug-2022 06:03

Dell do have very frequent sales, so I wouldn’t feel the need to panic too much unless this is the exact laptop and specs you’re needing.

Personally, I’ve sworn off buying another laptop directly from Dell after being dicked around when trying to buy one a few months back - If you need to get in contact with them or sort something out they can be incredibly frustrating to deal with. I’d found this in prior purchases too, but had forgotten! YMMV, but that’s my experience…

jonb

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#2959148 25-Aug-2022 08:47

It's alright, nothing particularly special for that price, no point getting the i7 over the i5 version for a hundred dollars more. If family will want to do any gaming on it sometime worth looking for something with somekind of discrete graphics like this MSI laptop for same price, to avoid future complaints from kids about having a 'crap' laptop: https://www.pbtech.co.nz/product/NBKMSI63440IBS/MSI-GF63-Thin-RTX-3050-Gaming-Laptop-156-FHD-144Hz

dt

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#2959156 25-Aug-2022 09:11

jonb:

It's alright, nothing particularly special for that price, no point getting the i7 over the i5 version for a hundred dollars more. If family will want to do any gaming on it sometime worth looking for something with somekind of discrete graphics like this MSI laptop for same price, to avoid future complaints from kids about having a 'crap' laptop: https://www.pbtech.co.nz/product/NBKMSI63440IBS/MSI-GF63-Thin-RTX-3050-Gaming-Laptop-156-FHD-144Hz

Wow good price for a laptop with a 144hz screen too

slowcoach

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#2961467 31-Aug-2022 10:20

Hi there

I just bought the said lasptop, Dell Inspiron 16 5620, the one with Intel i7, 16GB of RAM, 512GB, SSD, for $1559

The package arrived quickly, everything OK out of the box.

Did the updates etc (both Microsoft, and MyDell Support). Set up the Fingerprint.

The fingerprint scanner worked for a few times, then gave error message "fingerprint can't be recognised."

Chatted with the SupportAssist Bot re the problem. First reply "want to gain remote access to your computer". Told them not happy with that, just walk me through the steps

The bot suggest I update all drivers, told it I have done so. Then it said "manually update all the drivers". Had to ask for the link. Followed the link, the list was 25 files, 1.68GB download. Asked whether need to do ALL of these downloads, and install? It said YES.

After doing the above, still not fix the problem! Then it suggest I do a "Windows reset", in 3 different ways: Apps On, Apps Off, and Remove everything, reinstall. Told it I have wasted enough of my time, and can they PLEASE just get my fingerprint thingy working.

Now my audio (sound speakers) don't work. Great isn't it. Went on MyDell SupportAssist just now, all they can say is "we apologise for the inconvenience"

Went and posted on the Dell NZ FB page, all they can do is for me to chat with the Bot there!!!

Any suggestions for my next step?

Sorry to sound negative, but I am really regretting buying this Dell computer now

A frustrated Slowcoach😩

Thanks

SlowCoach

lxsw20

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#2961477 31-Aug-2022 10:58

Can you call Dell support?

AliExpress

Shop now on AliExpress (affiliate link).

SpartanVXL

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#2961485 31-Aug-2022 11:37

The deal with i7-1260P is okay, likely a solid work/business laptop. Comes with dual channel memory too so the Intel Xe actually operates instead of falling back to Intel HD.

I wouldn’t buy it personally as there are other models for different tasks (e.g. dedicated GPU) but it should be reliable for general home use.

The fingerprint issue from slowcoach does sounds like an issue with the reader, reset the fingerprint and if that isn’t working then a driver re-install usually needed. This is mostly OS support though, not sure if Dell has that under software support or not, otherwise find a tech savvy person or shop to help you out if you want it fixed.

(If the reader hardware is faulty just send it back to Dell under warranty)

slowcoach

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#2962121 1-Sep-2022 16:40

Hi Geekzone Community

Thanks for your replies to my post re Dell Inspiron 16 5620

In reply to Ixsw20 - Yes, I did ring the Dell NZ Support number. Again it was run by Bots, and suggested that I WhatsApp a (+61) mobile number, supposedly to message an "Engineer", a REAL person. When I put that number on my Android phone, it showed that I can only send it a text message, not a WhatsApp message. I sent a text to the said Engineer's mobile, yesterday. I quoted all the numbers associated with the Inspiron, ie Order number, order date, delivery date, Service Tag, Service Request Number, Express Service Code etc, plus the problems with the fingerprint reader, and now the speakers. I have not heard back, not even an acknowledgement of receiving the text.

In reply to SpartanVXL - I am also thinking that, maybe getting a friendly tech savvy person to help would be the best, and quickest, way forward

Thanks again

Slowcoach

Thanks

SlowCoach