I purchased an ACER aspire 5520 from Bond and Bond in October 08... was store model as none left in stock..
From day one we were having issues with the mousepad going bonkers and the graphics card?
When watching anything in full screen ie DVD's, movies, youtube etc, after approx 5 minutes it would turn black and freeze, requiring us to manually restart...
Took back to bond and bond who said it was a software issue and reconfigured the system... took it home.. didnt work... took it back...
They sent it away to get fixed... took 2 weeks before we heard from the technician who said he couldnt find anything wrong with it... finally after a few more days of playing he said he'd sent away for some parts and would let us know...
2-3 weeks later still hadnt heard.. started chasing them more... apparently he was still waiting on parts said to call back a week later...
Called back and he said the parts werent available and ACER didnt know when they would be...
We finally managed to get bond and bond to give us a replacement (last one in the country- was also a store model)
Took it home and noticed immeadiatly that the mouse was doing the same thing (seems like someone else is controlling it) and put a DVD in... within 2 mins, same graphics/display error... turned black and froze..
After 4 months we are still no better off than the day we bought it and bond and bond keeps passing the buck saying its Acer's issue.. they offered me a Compaq replacement (lower spec'd mahcine), but i know full well that to get a replacement of the same specs as the Acer these days (due to weakaning dollar and economy etc) would cost us close to $2000...
Was AMD dual core, 2GbRAM, Nvidia 256Mb dedicated graphics, 350Gb HD orginally cost us a lil over $1400 (was on special)...
I am at my witts end and sick of getting stuffed around.. surely they have to offer me a replacement product with higher specs should they not be able to offer the same machine??
Any ideas where to from here??
WHat are your thoughts? would be intrested to know what industry professionals etc think of this...