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95 posts

Master Geek

Topic # 30638 16-Feb-2009 13:09
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I purchased an ACER aspire 5520 from Bond and Bond in October 08... was store model as none left in stock..
From day one we were having issues with the mousepad going bonkers and the graphics card?
When watching anything in full screen ie DVD's, movies, youtube etc, after approx 5 minutes it would turn black and freeze, requiring us to manually restart...
Took back to bond and bond who said it was a software issue and reconfigured the system... took it home.. didnt work... took it back...
They sent it away to get fixed... took 2 weeks before we heard from the technician who said he couldnt find anything wrong with it... finally after a few more days of playing he said he'd sent away for some parts and would let us know...
2-3 weeks later still hadnt heard.. started chasing them more... apparently he was still waiting on parts said to call back a week later...
Called back and he said the parts werent available and ACER didnt know when they would be...
We finally managed to get bond and bond to give us a replacement (last one in the country- was also a store model)
Took it home and noticed immeadiatly that the mouse was doing the same thing (seems like someone else is controlling it) and put a DVD in... within 2 mins, same graphics/display error... turned black and froze..
After 4 months we are still no better off than the day we bought it and bond and bond keeps passing the buck saying its Acer's issue.. they offered me a Compaq replacement (lower spec'd mahcine), but i know full well that to get a replacement of the same specs as the Acer these days (due to weakaning dollar and economy etc) would cost us close to $2000...
Was AMD dual core, 2GbRAM, Nvidia 256Mb dedicated graphics, 350Gb HD orginally cost us a lil over $1400 (was on special)...
I am at my witts end and sick of getting stuffed around.. surely they have to offer me a replacement product with higher specs should they not be able to offer the same machine??
Any ideas where to from here??
WHat are your thoughts? would be intrested to know what industry professionals etc think of this...

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4306 posts

Uber Geek
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Lifetime subscriber

  Reply # 196051 16-Feb-2009 14:51
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Firstly, I would never have let this problem get this far.

Bond and Bond are not passing the buck, it is Acer's issue. However, it is their problem to get it sorted if you ask them to.

As for getting it replaced, there is nothing in the act to say that they MUST replace it with a machine that is the of the same specification. What it does state is that, you can ask for it to be replaced, so long as the replacement is reasonably available to them. They could argue that with the drop in the dollar, that a similar machine is not reasonably available.

I would ask Bond and Bond about what they can do for you, just swapping out the unit for one of similar price is not good enough, especially when it is not what you paid for.

Otherwise, you could try talking to Acer, which can be difficult, as most of them are in Australia now.

6 posts

Wannabe Geek
Inactive user

  Reply # 198136 26-Feb-2009 08:06
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Hi, I'm not sure if your in Wellington or not but I know a great guy the who works at The Computer Guy Ltd. They do a lot of stuff with Acer Laptops. They are on 04 499 0098.


6 posts

Wannabe Geek
Inactive user

  Reply # 198141 26-Feb-2009 08:20
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I forgot to mention that they are at

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