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Topic # 31265 11-Mar-2009 08:19
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Hi guys, im having the same issue as described here in this thread;
http://en.community.dell.com/forums/t/18890697.aspx?PageIndex=1

Dell are practically ignoring the fact that it IS a problem and it NEEDS to be fixed.

Its got to the point where its costed me over $450.00 because of network configurations for the network im meant to be joined to.

If there is ANYONE with this same issue/s. Please post here with the details. Im now seeking a refund from dell for the full purchased price.
They're had over 3 visits to my house "attempting" to fix the problem.

I've had the following parts replaced;
1. 2x Harddrive
2. 1x Motherboard
3. 2x Touchpad (and its going to be three times, by the end of the day)


Any help that you lot can give me will be VERY much appreciated.

On this note, I DO NOT recommend DELL at all for their laptop range.
My friends were telling me "no its a bad idea, go with HP or similar, because I will end up having issues". I wish i had listened.


Aaron





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xpd

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  Reply # 200525 11-Mar-2009 08:49
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I cant help unfortunately, but it does seem like Dell are ignoring the issues raised.

HP have done the same with a model of their laptop (cant remember which exactly, Ive already had it replaced for the user with a diff model) where it had a fault I couldnt fix, went online and found at least 100 other users around the world with the same problem - HP refuse to acknowledge the issue.

Yet the next model up had the same issue and they were quite happy to have those repaired.

Good luck with the refund.





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  Reply # 200526 11-Mar-2009 08:50
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I had many problems with Dell when they provided my 1st laptop. It would freeze. They sent out a guy 3 times to fix it. Am not super technical so not 100% sure what he did, but did know he swapped out the motherboard and a few other bits & bobs.

Still freezing, they offered to send the repairman out again, like I thought they would. I asked for a manager/supervisors email address which they gave me.

I wrote a firm, yet polite, email to them stating that I had given them reasonable opportunity to fix the problem which was on-going and that I would prefer a refund or a replacement model. They took the cheaper option and replaced it a week later with a laptop I have had <touch wood> no issues with at all. And they threw in a free bag & printer for my problems which I thought was a nice touch.

One thing they did well was assign someone to my case the whole time, so I only ever dealt with the one guy which was good I thought. He did his best but like most companies, couldn't make any decisions himself which did slow stuff down at the start.



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  Reply # 200532 11-Mar-2009 09:08
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xpd: I cant help unfortunately, but it does seem like Dell are ignoring the issues raised.

HP have done the same with a model of their laptop (cant remember which exactly, Ive already had it replaced for the user with a diff model) where it had a fault I couldnt fix, went online and found at least 100 other users around the world with the same problem - HP refuse to acknowledge the issue.

Yet the next model up had the same issue and they were quite happy to have those repaired.

Good luck with the refund.


Forgive me if im wrong, but did i sense some sarcasm wit hthe refund part :P? 
I have been told that Dell arent happy about refunds, so sarcasm wouldnt surprise me. lol.




brentbart: I had many problems with Dell when they provided my 1st laptop. It would freeze. They sent out a guy 3 times to fix it. Am not super technical so not 100% sure what he did, but did know he swapped out the motherboard and a few other bits & bobs.

Still freezing, they offered to send the repairman out again, like I thought they would. I asked for a manager/supervisors email address which they gave me.

I wrote a firm, yet polite, email to them stating that I had given them reasonable opportunity to fix the problem which was on-going and that I would prefer a refund or a replacement model. They took the cheaper option and replaced it a week later with a laptop I have had no issues with at all. And they threw in a free bag & printer for my problems which I thought was a nice touch.

One thing they did well was assign someone to my case the whole time, so I only ever dealt with the one guy which was good I thought. He did his best but like most companies, couldn't make any decisions himself which did slow stuff down at the start.


Yeah, see you werte one of the lucky ones i would think. You actually got a replacement, whereas, im still stuck with the same stupid machine.
Breaking down all the time, tends to get costly - monetary wise and also education wise (i use the laptop for study).

They better do something quick, because its reaching the urgent stage and Dell have royally peeved me off - especially on the phone yesterday. 1 phone call that lasted nearly 2 hours :|





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