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Brend

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Master Geek
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#319274 8-Apr-2025 13:58
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Awe,

 

I got the above laptop for free. The reason the previous owner got rid of it was because it freezes when on battery. When plugged in and on AC, it works a charm as it is supposed to. When removing the power plug from the laptop, it will work for a bit longer ("a bit" in this case = any given period of time less than 30mins in my experience). It will also work for a bit when switching the laptop on when no power supply is connected. Everything just freezes up. The only way to get it started again is long press the start button to switch it off and then switch it back on.

 

Initially, the battery drain was somewhat high and it lost power like crazy overnight, but it is now kinda acceptable after I switched off fastboot and that powerbank feature when it hibernates or shut down. The battery is still fine for use (unless it is the problem, but I need to eliminate all other possible issues before considering a new battery.

 

I opened it up, cleaned it our and looked for obvious damage which my untrained eye didn't spot. The one connector of the AX201 Dual Band WiFi 6/Bluetooth 5.1 M.2 wireless adapter is broken (Wifi still works though)

 

I got it back together again with no spares left.

 

Software wise, I reset the laptop and installed a fresh version of Windows 11. I updated the BIOS to the latest. Apparently the laptop updated it's own firmware (which I didn't know laptops had). I used system diagnostices to look for errors - nothing. I also use HP PC Hardware Diagnostics tool to do tests and check for outdated drivers - nothing.  

 

Can anyone help please?

 

Thanks in advance





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clinty
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  #3362013 8-Apr-2025 16:19
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Have you run a battery check? 

 

 

 

Clint




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Master Geek
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  #3362015 8-Apr-2025 16:21
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clinty:

 

Have you run a battery check? 

 

 

I have. I'll do another later and post the results. But it checked fine. 





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clinty
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  #3362017 8-Apr-2025 16:41
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The Firefly's can sometimes overheat - new thermal paste on the CPU and GPU can help

 

 

 

Clint

 

 

 

 




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Master Geek
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  #3362073 8-Apr-2025 17:47
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clinty:

 

The Firefly's can sometimes overheat - new thermal paste on the CPU and GPU can help

 

 

I did replace the thermal paste on both CPU and GPU when I cleaned it out

 

I did the battery test again - Bothe Logic State and Charge State are both OK. Battery charge capacity is 72%, but it freezes long before battery power runs out and when I get it to restart, the battery % is slightly less than when it froze.

 





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Dynamic
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  #3362207 9-Apr-2025 05:38
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It's probably not related, but have a look through this post and see if there might be a gem in there around power profiles.

 

PSA : If you have Lenovo laptops on 24H2, disable your power plan ConfigProfile/GPO : r/sysadmin





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Master Geek
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  #3362552 10-Apr-2025 11:08
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Dynamic:

 

It's probably not related, but have a look through this post and see if there might be a gem in there around power profiles.

 

PSA : If you have Lenovo laptops on 24H2, disable your power plan ConfigProfile/GPO : r/sysadmin

 

 

Thanks - I will check it out over the weekend





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97 posts

Master Geek
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  #3362553 10-Apr-2025 11:10
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Meanwhile...

 

 

 

I installed Linux Mint and the issue remained the same. 

 

Then reinstalled Win 11 as expected - same result.

 

This doesn't sound good .......





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