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# 39918 21-Aug-2009 14:07
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Hi everyone,

I put my ASUS G1s laptop in to be repaired on 30/07/2009 and was later told that there is a problem with the motherboard and it needs to be replaced. Luckily it was still under warranty.

Trouble is, there is a "worldwide shortage" of this particular component and I have been told that they are waiting for Taiwan(?) to make some more and send 'em over. This whole process could take in excess of 5-6 weeks.

In the meantime, I've been given a loan computer - about the size of an A4 piece of paper which has as much 'grunt' as my grandma.

I haven't had to put a laptop in for repair before - but 5-6 weeks sounds excessive to me. What do you think? Is this too long to wait for something which is under warranty? At what point am I entitled to a replacement machine? Believe it or not I don't even use it for games - I use it for work and only have the grunty machine to run Access and Crytal reports etc etc.

Tell me to "give em heaps and demand a new machine" (who do I speak to?), or tell me to "get over it and wait it out - it's not that long".

Feedback requested - thanks.
Bryan

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  # 249435 21-Aug-2009 14:23
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Read this:
http://www.consumer.org.nz/reports/consumer-guarantees-act/putting-it-right

I personally think 6 weeks is too long and not reasonable, you should be able to request a full refund or replacement model of equal value.  However if the retailer doesn't agree you might have to take them to the disputes tribunal to get a decision.

If you want better advice on what is a reasonable time to wait for repairs you can contact your local http://www.cab.org.nz/ alternatively if you are consumer.org.nz member you can contact them.



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Geek


  # 256003 16-Sep-2009 08:14
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Well, what a sad story this has been. It's been 6 weeks now and still no laptop.
I have been told that as the model (G1s) was obsolete and there were no spares anywhere, they would be providing me with a new machine. They offered the N50vc T9400 which seemed comaprible. I accepted and am still waiting. I understand that it's close - maybe even today or tomorrow but I can't believe they would allow a customer to go without a computer for so long.
I buy the hardware for my company and needless to say, the last 3 laptops I have bought have not been ASUS.

 
 
 
 


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  # 256240 16-Sep-2009 18:21
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Far out that is shocking. Hope your replacement laptop arrives soon mate.

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  # 256241 16-Sep-2009 18:27
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I have had problems with the asus service center also they are useless!! had to jump through hoops and still didn't get the result, anyway thats another story but I also had problems with them, six weeks is unacceptable by and means



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  # 256483 17-Sep-2009 13:23
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Finally got my replacement laptop yesterday - an N50vc T9400.
Even had to ask them to retrieve the additional RAM I had loaded into the old machine.
But it's here now. Dropped off on the 28th July 09 and picked up on the 16th September 09.
Am already moving to make it mine - going to replace the 500GB 5400rpm with a 500GB 7200rpm for about $190 + GST. I'm told it's worth it!
Have a good one.

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