Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

30 posts


# 39918 21-Aug-2009 14:07
Send private message

Hi everyone,

I put my ASUS G1s laptop in to be repaired on 30/07/2009 and was later told that there is a problem with the motherboard and it needs to be replaced. Luckily it was still under warranty.

Trouble is, there is a "worldwide shortage" of this particular component and I have been told that they are waiting for Taiwan(?) to make some more and send 'em over. This whole process could take in excess of 5-6 weeks.

In the meantime, I've been given a loan computer - about the size of an A4 piece of paper which has as much 'grunt' as my grandma.

I haven't had to put a laptop in for repair before - but 5-6 weeks sounds excessive to me. What do you think? Is this too long to wait for something which is under warranty? At what point am I entitled to a replacement machine? Believe it or not I don't even use it for games - I use it for work and only have the grunty machine to run Access and Crytal reports etc etc.

Tell me to "give em heaps and demand a new machine" (who do I speak to?), or tell me to "get over it and wait it out - it's not that long".

Feedback requested - thanks.

Create new topic
8033 posts

Uber Geek
+1 received by user: 390


  # 249435 21-Aug-2009 14:23
Send private message

Read this:

I personally think 6 weeks is too long and not reasonable, you should be able to request a full refund or replacement model of equal value.  However if the retailer doesn't agree you might have to take them to the disputes tribunal to get a decision.

If you want better advice on what is a reasonable time to wait for repairs you can contact your local alternatively if you are member you can contact them.

30 posts


  # 256003 16-Sep-2009 08:14
Send private message

Well, what a sad story this has been. It's been 6 weeks now and still no laptop.
I have been told that as the model (G1s) was obsolete and there were no spares anywhere, they would be providing me with a new machine. They offered the N50vc T9400 which seemed comaprible. I accepted and am still waiting. I understand that it's close - maybe even today or tomorrow but I can't believe they would allow a customer to go without a computer for so long.
I buy the hardware for my company and needless to say, the last 3 laptops I have bought have not been ASUS.


3629 posts

Uber Geek
+1 received by user: 174


  # 256240 16-Sep-2009 18:21
Send private message

Far out that is shocking. Hope your replacement laptop arrives soon mate.

687 posts

Ultimate Geek
+1 received by user: 56

  # 256241 16-Sep-2009 18:27
Send private message

I have had problems with the asus service center also they are useless!! had to jump through hoops and still didn't get the result, anyway thats another story but I also had problems with them, six weeks is unacceptable by and means

30 posts


  # 256483 17-Sep-2009 13:23
Send private message

Finally got my replacement laptop yesterday - an N50vc T9400.
Even had to ask them to retrieve the additional RAM I had loaded into the old machine.
But it's here now. Dropped off on the 28th July 09 and picked up on the 16th September 09.
Am already moving to make it mine - going to replace the 500GB 5400rpm with a 500GB 7200rpm for about $190 + GST. I'm told it's worth it!
Have a good one.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21

Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36

Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57

Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35

Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00

Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34

OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28

Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20

New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09

ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35

Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39

TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.