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3 posts

Wannabe Geek

# 40867 5-Sep-2009 14:54
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Hi everyone, I need help.  I bought a Dell Studio 1535 off ebay.  It doesn't work right.  I get error messages all the time, some of the programs don't work and it runs really slow.  I contacted Dell for help.  They accessed my system and told me that I am missing a bunch of stuff and that it would be best to reformat the laptop but I didn't get the disks with the computer.  They then told me that they couldn't give me the disks to do that because the computer isn't in my name.  I tried to look up how to reformat it back the the factory settings and I can't figure out how to do it.  One said to press F3 while it is rebooting then select restore to factory settings but it didn't have the option or one like it.  The other one said to hit Ctrl and F11 at the same time then click on restore.  When I did that it just started like normal.  I'm not sure what else to do.  Can anyone help so I'm not stuck with a really expensive paper weight?

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  # 253391 5-Sep-2009 15:10
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As it says.. contact the person you got it from and get them to transfer it under your name and then order the disks.

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  # 253417 5-Sep-2009 17:55
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Or you could do a full format and reinstall of the drivers etc, but for that you will need a new copy of windows.


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Wannabe Geek

  # 253479 6-Sep-2009 03:00
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I would love to and I tried, but apparently the guy I bought if off from got it from a auction.  Dell wants to know what the name of the company is, the address, and the name of the person at the company who purchased it.  So the guy that I bought it from doesn't know any of that information.  He only told me the name of the auction company.  When I contacted the auction company they told me that they can't release that information and it wouldn't matter anyway because the company went bankrupt.  When I contacted Dell and told them all this they told me they couldn't help me until I got that information.  So now I don't know how to get the information so I can order the disks.

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Wannabe Geek

  # 253480 6-Sep-2009 03:06
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I have a copy of Vista that I just bought.  Can I load Vista home edition upgrade on it after I reformat?  I have Vista Ultimate on it right now.  How do I go about reformatting it?  I tried a few different ways that I found online and they didn't work.

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  # 253504 6-Sep-2009 10:04
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You can load anything on your PC. Just make sure you have the drivers on a USB memory key - you found those in the company's website.

Start the laptop with the Windows Vista DVD on the drive and load the DVD. It will give you an option to delete everything and format from there.

Needless to say you obviously need to have reliable backups of your data.

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