some advise needed re laptop warranty

Forums › Laptops and mobile computers › some advise needed re laptop warranty

rv

71 posts

Master Geek

#45121 30-Oct-2009 14:37

Hopefully someone can enlighten on my problem.

I Bought a Toshiba Qosmio Q30 in Nov 2006 from DSE and also bought 5 yrs extended warranty (?lucky meee or stupid me!!!). Was working well till feb 2008 when it stopped working- took to Toshiba repairer - changed mainboard under extended warranty (?@$1300.00) - worked fine for a while till Aug this year- same problem- so back to repairer- coud not find what was wrong x 2 days running then it crashed and display gone - so LCD replaced - under warranty (@$1400.00)- withing 3 months - same problem- garbage on display then blank- unable to see on another monitor. Told by repairer- needs to change main board again then only can comment on LCD(some @ 10 pixels were missing after initial change)

Obviously can not repair under warranty as told will exceed the price of laptop(3500.00)- so bit stuck. My insurance will not cover as says faulty equipment/hardware. What to do next?/ go back to original seller for giving faulty hardware or repairer as defective repair 9within 3 months warranty)
any advise will be much appreciated

I fix people (or try to) not computers! (but trying to!)

Ragnor

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#268684 30-Oct-2009 21:55

Assuming the defects occured due to manufacturing faults under regular usage and not due to say you dropping it, water damage etc then you will undoutably be covered under the Consumer Gaurantees act.

Read up on your rights
http://www.consumer.org.nz/reports/consumer-guarantees-act
http://www.consumer.org.nz/reports/disputes-tribunals
http://www.consumer.org.nz/reports/letters-about-goods

Also this recent case may be of interest to you
http://www.consumerblogs.org.nz/tech/2009/04/squaring-up-to-dell.html

itxtme

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#268705 30-Oct-2009 22:59

Obviously can not repair under warranty as told will exceed the price of laptop(3500.00)- so bit stuck. My

Go back to the person who sold you the extended warranty. They should replace the laptop if required, ie. costs more than its worth!!

Regs

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Snowflake

#268706 30-Oct-2009 23:04

i'd take it up with the retailer, and failing that, toshiba. if the mainboard failed through no fault of your own then they should have (and possible should still) fix it under CGA.

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Regs

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Snowflake

#268708 30-Oct-2009 23:09

itxtme:

Obviously can not repair under warranty as told will exceed the price of laptop(3500.00)- so bit stuck. My

Go back to the person who sold you the extended warranty. They should replace the laptop if required, ie. costs more than its worth!!

the extended warranty has a clause that says the max you can claim is the total purchase price, or $20,000. whichever is less. The OP has already put some $2700 through already which means they wont spend any more than another $800 on it. The OP may be able to get them to replace it with a working, second hand unit though - or perhaps with a new laptop that costs less than $800..... might be worth a chat to the extended warrant ppl again...

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

rv

71 posts

Master Geek

#268756 31-Oct-2009 09:13

Thanx for the above guys, OP wanting to settle for the remaining $670.00 with cheque and keep faulty computer(as it becoms their property) . I think I'll take it back to the retailer and see what happens as i believe they sold me a faulty product as it needed x 3 major repairs within 3 yrs each costing >$1000.00.
All faults occurred through normal use. Might have to look down CGA path. Keep me posted

I fix people (or try to) not computers! (but trying to!)

bazzer

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#268764 31-Oct-2009 10:21

Since Ive never bought an extended warranty, that was something I wasn't aware of. So it doesn't guarantee you a working machine for the term of the cover at all, it just promises that you can spend the cost of the item on repairs during that time? That's a bit of a rip if you get a faulty machine, as you seem to have.

With regards to the CGA, a laptop that totally breaks down within 3 years of purchase, after having needed 2 major repairs during that time is definitely not fit for purpose or durable (see Section 7). I would say it's a failure of substantial character (see Section 21) and as such you would be within your rights to reject the goods (see Section 22), i.e. take the laptop back to the shop, tell them it's crap and you've had nothing but trouble even after you purchased their warranty and that you're now left with a brick that the warranty won't cover and ask (tell) them for a full refund, including the cost of the warranty. Take your cash refund and buy a new (better) laptop elsewhere, maybe not a Toshiba, that's your call :)

Mighty Ape

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rv

71 posts

Master Geek

#268858 31-Oct-2009 18:55

bazzer: Since Ive never bought an extended warranty, that was something I wasn't aware of. So it doesn't guarantee you a working machine for the term of the cover at all, it just promises that you can spend the cost of the item on repairs during that time? That's a bit of a rip if you get a faulty machine, as you seem to have.

With regards to the CGA, a laptop that totally breaks down within 3 years of purchase, after having needed 2 major repairs during that time is definitely not fit for purpose or durable (see Section 7). I would say it's a failure of substantial character (see Section 21) and as such you would be within your rights to reject the goods (see Section 22), i.e. take the laptop back to the shop, tell them it's crap and you've had nothing but trouble even after you purchased their warranty and that you're now left with a brick that the warranty won't cover and ask (tell) them for a full refund, including the cost of the warranty. Take your cash refund and buy a new (better) laptop elsewhere, maybe not a Toshiba, that's your call :)

Thanks..sounds encouraging-just talked to one of the managers @ DSE- advised me to give all the info and will see what he can do. Hey, u know, I do appreciate the advises or comments..cheers for that..kinda makes you feel bit supported- will keep u posted

I fix people (or try to) not computers! (but trying to!)