Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


rv

rv

71 posts

Master Geek


#45121 30-Oct-2009 14:37
Send private message

Cry Hopefully someone can enlighten on my problem.

I Bought a Toshiba Qosmio Q30 in Nov 2006 from DSE and also bought 5 yrs extended warranty (?lucky meee or stupid me!!!). Was working well till feb 2008 when it stopped working- took to Toshiba repairer - changed mainboard under extended warranty (?@$1300.00) - worked fine for a while till Aug this year- same problem- so back to repairer- coud not find what was wrong x 2 days running then it crashed and display gone - so LCD replaced - under warranty (@$1400.00)- withing 3 months - same problem- garbage on display then blank- unable to see on another monitor. Told by repairer- needs to change main board again then only can comment on LCD(some @ 10 pixels were missing after initial change)

Obviously can not repair under warranty as told will exceed the price of laptop(3500.00)- so bit stuck. My insurance will not cover as says faulty equipment/hardware. What to do next?/ go back to original seller for giving faulty hardware or repairer as defective repair 9within 3 months warranty)
any advise will be much appreciated

Create new topic
Ragnor
8035 posts

Uber Geek

Trusted

  #268684 30-Oct-2009 21:55
Send private message

Assuming the defects occured due to manufacturing faults under regular usage and not due to say you dropping it, water damage etc then you will undoutably be covered under the Consumer Gaurantees act.

Read up on your rights
http://www.consumer.org.nz/reports/consumer-guarantees-act
http://www.consumer.org.nz/reports/disputes-tribunals
http://www.consumer.org.nz/reports/letters-about-goods

Also this recent case may be of interest to you
http://www.consumerblogs.org.nz/tech/2009/04/squaring-up-to-dell.html

itxtme
1781 posts

Uber Geek

Subscriber

  #268705 30-Oct-2009 22:59
Send private message

 
Obviously can not repair under warranty as told will exceed the price of laptop(3500.00)- so bit stuck. My 



Go back to the person who sold you the extended warranty.  They should replace the laptop if required, ie. costs more than its worth!!

 
 
 
 


Regs
4062 posts

Uber Geek

Trusted
Snowflake

  #268706 30-Oct-2009 23:04
Send private message

i'd take it up with the retailer, and failing that, toshiba. if the mainboard failed through no fault of your own then they should have (and possible should still) fix it under CGA.




Regs
4062 posts

Uber Geek

Trusted
Snowflake

  #268708 30-Oct-2009 23:09
Send private message

itxtme:
 
Obviously can not repair under warranty as told will exceed the price of laptop(3500.00)- so bit stuck. My 



Go back to the person who sold you the extended warranty.  They should replace the laptop if required, ie. costs more than its worth!!


the extended warranty has a clause that says the max you can claim is the total purchase price, or $20,000.  whichever is less.  The OP has already put some $2700 through already which means they wont spend any more than another $800 on it.  The OP may be able to get them to replace it with a working, second hand unit though - or perhaps with a new laptop that costs less than $800.....  might be worth a chat to the extended warrant ppl again...




rv

rv

71 posts

Master Geek


  #268756 31-Oct-2009 09:13
Send private message

Thanx for the above guys, OP wanting to settle for the remaining $670.00 with cheque and keep faulty computer(as it becoms their property) . I think I'll take it back to the retailer and see what happens as i believe they sold me a faulty product as it needed x 3 major repairs within 3 yrs each costing >$1000.00.
All faults occurred through normal use. Might have to look down CGA path. Keep me posted

bazzer
3316 posts

Uber Geek

Trusted

  #268764 31-Oct-2009 10:21
Send private message

Since Ive never bought an extended warranty, that was something I wasn't aware of. So it doesn't guarantee you a working machine for the term of the cover at all, it just promises that you can spend the cost of the item on repairs during that time? That's a bit of a rip if you get a faulty machine, as you seem to have.

With regards to the CGA, a laptop that totally breaks down within 3 years of purchase, after having needed 2 major repairs during that time is definitely not fit for purpose or durable (see Section 7). I would say it's a failure of substantial character (see Section 21) and as such you would be within your rights to reject the goods (see Section 22), i.e. take the laptop back to the shop, tell them it's crap and you've had nothing but trouble even after you purchased their warranty and that you're now left with a brick that the warranty won't cover and ask (tell) them for a full refund, including the cost of the warranty. Take your cash refund and buy a new (better) laptop elsewhere, maybe not a Toshiba, that's your call :)

rv

rv

71 posts

Master Geek


  #268858 31-Oct-2009 18:55
Send private message

bazzer: Since Ive never bought an extended warranty, that was something I wasn't aware of. So it doesn't guarantee you a working machine for the term of the cover at all, it just promises that you can spend the cost of the item on repairs during that time? That's a bit of a rip if you get a faulty machine, as you seem to have.

With regards to the CGA, a laptop that totally breaks down within 3 years of purchase, after having needed 2 major repairs during that time is definitely not fit for purpose or durable (see Section 7). I would say it's a failure of substantial character (see Section 21) and as such you would be within your rights to reject the goods (see Section 22), i.e. take the laptop back to the shop, tell them it's crap and you've had nothing but trouble even after you purchased their warranty and that you're now left with a brick that the warranty won't cover and ask (tell) them for a full refund, including the cost of the warranty. Take your cash refund and buy a new (better) laptop elsewhere, maybe not a Toshiba, that's your call :)


Thanks..sounds encouraging-just talked to one of the managers @ DSE- advised me to give all the info and will see what he can do. Hey, u know, I do appreciate the advises or comments..cheers for that..kinda makes you feel bit supported- will keep u posted

Create new topic





News »

Vodafone enables 5G roaming - for when international travel comes
Posted 30-Oct-2020 15:03


Spark awards funding to Kiwi businesses in 5G funding initiative
Posted 30-Oct-2020 14:58


Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.