Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


94 posts

Master Geek


Topic # 52429 3-Dec-2009 23:36
Send private message

Today I purchased the above laptop and have been trying all night to connect to the internet using a wireless connection (my main PC has a Belkin Modem with Wireless Router). It just won't let me.

There is no 'slide switch' or anything on the computer to turn on wireless. In the little book that came with it it shows that there is a 'Communication Key' on the top that enables/disables the WLAN function... but this doesn't work if I press it....therefore no LED light shows on it

Under 'Network Adaptors' there is no option except for Atheros AR8131 PCI-E Gigabit Ethernet Controller and Bluetooth.

Be so grateful for any help

Donna

Create new topic
53 posts

Master Geek


  Reply # 279256 4-Dec-2009 11:07
Send private message

Ok so according to acer it should have the following:

WLAN: Intel? Wireless WiFi Link 5100

I haven't used an acer for quite some time, so I dont know if there is an option to disable the wireless in the bios setup or not. The fact that the wireless adapater is not showing up in device manager is not a good sign.. could possible mean it's a dead wireless card. Everything you have said would indicate a hardware fault, but without looking at it can't make any guarantees! I would recommend taking it straight back to where you purchased it from!

914 posts

Ultimate Geek
+1 received by user: 222

Subscriber

  Reply # 279264 4-Dec-2009 11:22
Send private message

I got my other half the 4810T (the 14" version), and that has the intel wireless adapter. On hers the "Communication Key" is the little orange light above the keyboard that flashes when there's wireless activity, pressing that turns the wireless on and off.



94 posts

Master Geek


  Reply # 279458 4-Dec-2009 23:16
Send private message

Took mine back to the shop today - it was faulty and I am sure they knew that when they sold it to me... what they will do for their commission! I had to go 40 minutes away to pick a replacement up from another branch! Last time I purchase from them.



94 posts

Master Geek


  Reply # 279459 4-Dec-2009 23:16
Send private message

Thank you to those who tried to help :)

53 posts

Master Geek


  Reply # 279466 5-Dec-2009 00:00
Send private message

Glad its sorted :-)

4223 posts

Uber Geek
+1 received by user: 67

Moderator
Trusted
Lifetime subscriber

  Reply # 279468 5-Dec-2009 00:02
Send private message

donnaz: Took mine back to the shop today - it was faulty and I am sure they knew that when they sold it to me... what they will do for their commission! I had to go 40 minutes away to pick a replacement up from another branch! Last time I purchase from them.


How do you come to that conclusion? Was the laptop opened and tested by the staff before handing it over to you?



94 posts

Master Geek


  Reply # 279486 5-Dec-2009 07:42
Send private message

I was there when he opened the package. My replacement laptop had many things different, the battery was separate, the protector was still on the power plug, there were about 6 security labels on different parts of the packaging. There wasn't an outer box (although that is a bit picky), when he showed me the screen he quickly shut it as it was all blurry. It had fingers marks all over it and he quickly mentioned it and cleaned them off. .... that is only a few I can think of. Also when I took it back, as soon as I only told him that the wireless internet wasn't working... he quickly parcelled it up and rung another shop for a replacement. Never apologised or anything. There are many other things too... if you think I am unreasonable in my assumption please tell me... I never complain about things - quite the oppositie - I usually ring shops to praise their staff... but this time I think I will ring someone about it

914 posts

Ultimate Geek
+1 received by user: 222

Subscriber

  Reply # 279521 5-Dec-2009 11:59
Send private message

I used to work for one of the largest Acer suppliers in Western Australia, it was very rare that we would open a laptop box before we shipped it out. It does sound like they gave you either an ex-demo or one that's been returned, the inner box (not the brown one, the one with the Acer Timeline logos on it) should have had Acer "genuine" stickers over the openings.



94 posts

Master Geek


  Reply # 279523 5-Dec-2009 12:02
Send private message

There were no security/genuine stickers on it at all!

914 posts

Ultimate Geek
+1 received by user: 222

Subscriber

  Reply # 279529 5-Dec-2009 12:08
Send private message

donnaz: There were no security/genuine stickers on it at all!


Dodgy! Care to say who the retailer was?

There's only 4 places I buy from now, Computerlounge, Ascent, Playtech and Paradigm PCs.



94 posts

Master Geek


  Reply # 279532 5-Dec-2009 12:13
Send private message

It Was Noel Leemings. :)

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.