need help with my NEC Versa M400

Forums › Laptops and mobile computers › need help with my NEC Versa M400

patrickstarr

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Ultimate Geek
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Topic # 5288 16-Oct-2005 14:49

ok this is the problem:

Whenever I turn on my laptop it loads up with the NEC part, now it gets to the frustrating part, it shows me all the options I can use i.e safe mode etc and I tried all of them and yet it kept rebooting the computer please help me.

geekiegeek

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Reply # 21587 16-Oct-2005 19:45

sounds like a virus. You will probably need to take the hard drive out and plug it into a PC so you can run a scan on it. I have seen a virus that goes by the name of isass.exe - Its hard to get rid of and involves performing a manual system restore - I have the instructions at work and can post them here tomorrow if you like.

The other option is to do a rebuild.

patrickstarr

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Reply # 22347 31-Oct-2005 12:35

and when I was working on it at the time it was offline and when I switched the computer on at the time it was starting to do what I stated.

aymeric

2 posts

Wannabe Geek

Reply # 22420 1-Nov-2005 15:00

Hi patrick,

I work for NEC and i think that i know wath's happen.
When you said "it shows me all the options i can use, i.e safe mode etc" could you explain a bit more. I mean on the first screen you get a choice of using either "windows system restore" or "Nec system restore" and on the 2nd scrren it ask for "partial recovery" or "full recovery" ?

If you always get those screen (and only in this case) then, check your active partition. The active one should be the 2nd one (system one) weither you should have the first one active.

patrickstarr

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Ultimate Geek
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Reply # 23290 15-Nov-2005 18:18

ok when I turn on the notebook all it comes up with is the safe mode etc and the internet wasn't going when the notebook was switched on and then it wasn't working. The other thing is, is that how much would it cost to get fixed? my laptop is out of warranty thanks allot.

P.S it never said anything about a full recovery

patrickstarr

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Ultimate Geek
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Reply # 23291 15-Nov-2005 18:21

Morbid1: sounds like a virus. You will probably need to take the hard drive out and plug it into a PC so you can run a scan on it. I have seen a virus that goes by the name of isass.exe - Its hard to get rid of and involves performing a manual system restore - I have the instructions at work and can post them here tomorrow if you like.

The other option is to do a rebuild.

Yes please I would appreciate it

geekiegeek

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Reply # 23300 15-Nov-2005 21:21

Here you go

The below fix is intended for use when a workstation\laptop is unable to boot (or is “looping” at boot) due to an Lsass.exe error. It is basically a manual system restore using the registry information contained in the system restore files.

In order to perform this fix you will need to remove the affected HDD and install it into a temporary PC so that you can access the directory structure.

First navigate to the following folder - C:\System Volume Information – note that this is a protected operating system folder so you will need to give yourself access permissions in order to view the contents.

Once in this folder you should find a number of folders named something like - _restore{87BD3667-3246-476B-923F-F86E30B3E7F8}

Choose the folder with the newest last modified date and open it. You should find a number of folders that look like RP01, RP156 etc. Pick the one with the highest number and open it.

Now the files that you are looking for in here are the following:-
_registry_user_.default
_registry_machine_security
_registry_machine_software
_registry_machine_system
_registry_machine_sam
Copy these to a temp folder and rename them to:-

default
security
software
system
sam

Next navigate to C:\windows\system32\config and replace the existing files with the new ones from your temp directory.

After that just reinstall the HDD back into the original workstation\laptop and start it up. All should be well.

If the offending system still wont start you can try a different set of files from another RP folder.

When you live your life on Twitter and Facebook, and are only friends with like minded people on Twitter and Facebook, you are not living in the real world. You are living in a narcissistic echo chamber.

My thoughts are my own and are in no way representative of my employer.

patrickstarr

377 posts

Ultimate Geek
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Reply # 23401 17-Nov-2005 08:00

ok thanks allot I will give that a try

aymeric

2 posts

Wannabe Geek

Reply # 23569 20-Nov-2005 06:18

Hi gents,

Sorry patrick i mis-understand your issue ...

And i think that if it is link to LSSAS or else, then you could effectively recover your system to a previous saved sfae-state.

The method describe by Morbid1 should works, but i have just one question :
- Does your laptop gets a system recovery partition ?
I mean do you have a special recovery boot feature when you press "F11" at boot ? (it should be the case for Versa M400).

If you get this special recovery boot, then you should get a recovery menu on screen. First of all there is 2 options :
- Windows Recovery (using a system "restore point" from a safe-state previously automatically saved) This method will show you all the "restore point" saved on your system and enable you to apply one of those "restore point".
-> In fact it is EXACTLY the same method as Morbid1 one's even that this one is automated and that you don't need to dismount your HDD from your laptop ...
It will then restore you registry file (as Morbid1 explain) and, if a recover the system file corrupted if they are some (from a virus or else).

- NEC Recovery : REbuild your system from scratch, and set it up like the first day (Nevertheless, an option let you keep all your data).

So it's up to you, but in my mind it deserve a try ...

Aymeric.

patrickstarr

377 posts

Ultimate Geek
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Reply # 23655 22-Nov-2005 11:10

whenever I turn my computer on it just shows safe mode normal mode etc but it doesn't say anything about rocovering the system. I'm not at home at the moment, I am on holiday in Auckland New Zealand and I my laptop is back home in Wellington New Zealand. But also when I put in the recovery disk it doesn't do anything, it just reads the disk, then it reloads the whole computer and does the process time after time.

patrickstarr

377 posts

Ultimate Geek
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Reply # 24388 7-Dec-2005 18:51

I have just taken my laptop to get inspected so hopefully its not a virus problem but it may also be the RAM sticks fault which I think is the problem.