Order status with Tosh Computers

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Aaroona

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#61080 8-May-2010 10:47

I ordered a laptop the other day.

The order is sitting at "Order Received/Processing."

I haven't got any payment instructions or anything, so I am curious as to whats going to happen here.

Do they order the unit in, and then when it gets to their depot, they send payment details to me and then they ship it to me?

Im a little confused, but I don't want to harass Jenz, as I've emailed him quite a bit lately, and I know hes a busy guy. What confused me was this at the bottom of the email:
"

So I thought I would post here and ask any of you who have purchased from him before.

vinnieg

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#327937 8-May-2010 13:24

Just sounds like it's a normal business, they check they have stock put one on hold, process the order :) you pay, then they order it in

Sounds like they might be a bit busy, was it one of the new MacBook Pros by chance?

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Aaroona

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#327940 8-May-2010 13:33

vinnieg: Just sounds like it's a normal business, they check they have stock put one on hold, process the order :) you pay, then they order it in

Sounds like they might be a bit busy, was it one of the new MacBook Pros by chance?

I was told that the turn around time is around 10-12days, as they have to order it from Apple.. So I don't believe stock is the issue... Jenz did say they were quite busy.

But yes, it was a new MacbookPro 15" 2.66Ghz i7.

I've never used this sort of process before tbh. Usually when I purchase things online its;

1. add to card
2. checkout
3. pay by credit card/bank transfer
4. order processed/payment confirmed
5. shipped to me.

But whats happened here is;

1. add to card
2 checkout
3. order being processed, when they get this they then send payment details (which I havent got)
4. they order the laptop (which I would assume they only do when I pay them..)
5. then gets shipped to me.

Edit: haha, seems my counting was off O_O

vinnieg

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#327956 8-May-2010 14:19

oh nice, the new i7s look awesome!!!

Good luck with it :) should be wicked, I might have to pick one up later in the year after paying some other things off :S

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Aaroona

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#327957 8-May-2010 14:22

vinnieg: oh nice, the new i7s look awesome!!!

Good luck with it :) should be wicked, I might have to pick one up later in the year after paying some other things off :S

Yeah, I'm definitely looking forward to it. :)

toshcomputers

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ToshComputers

#328077 8-May-2010 22:57

Weird that you would not ask the same question in the store, to get an authoritative answer right away. Like having a question regarding a Harvey Norman purchase, and asking for details at Burger King instead...

We never invoice for items until they are in stock, so we do not sit on any money we haven't earned. High Resolution/Anti-Glare display units are delayed form Apple because they have manufacturing problems. There are a few of these BTO units in a shipment that is travelling right now, but likely, the majority of back-orders are still 8-12 days away.

You are always free to cancel an order and purchase elsewhere, and we never charge for cancellations.

Cheers, Jens

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Aaroona

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#328078 8-May-2010 23:12

toshcomputers: Weird that you would not ask the same question in the store, to get an authoritative answer right away. Like having a question regarding a Harvey Norman purchase, and asking for details at Burger King instead...

We never invoice for items until they are in stock, so we do not sit on any money we haven't earned. High Resolution/Anti-Glare display units are delayed form Apple because they have manufacturing problems. There are a few of these BTO units in a shipment that is travelling right now, but likely, the majority of back-orders are still 8-12 days away.

You are always free to cancel an order and purchase elsewhere, and we never charge for cancellations.

Cheers, Jens

Fair enough comment, Jens. I just wasnt sure if I was reading it correctly, and I know you would be quite busy.

Thanks for clarifying, though.

Are those business days? or just days?

Hopefully I can organise something for the mean-time until I get my order, otherwise I might have to look for an alternative. Just hope i don't have to (:

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toshcomputers

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ToshComputers

#328080 8-May-2010 23:15

Days, and there is no telling what Apple ships until is actually arrives...

stuzzo

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#328115 9-May-2010 08:04

What put me off buying from Tosh was the fact that, though there were Credit Card logos at the bottom of the Home Page, when I proceeded through a transaction the only payment options given were direct banking.

It may well be that Credit Card options are offered later in the process but this would seem to be after an invoice is issued so you are all but making a commitment to purchase at that stage.

Paying for large value items by direct banking scares me in case the company goes bust during the purchase process.

Aaroona

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#328116 9-May-2010 08:06

stuzzo: What put me off buying from Tosh was the fact that, though there were Credit Card logos at the bottom of the page, when I proceeded through a transaction the only options given were direct banking.

It may well be that Credit Card options are offered later in the process but this would seem to be after an invoice is issued so you are all but making a commitment to purchase at that stage.

Paying for large value items by direct banking scares me in case the company goes bust during the purchase process.

You don't pay a cent until the item is in stock going by what Jens has said above.
And I'd say you get to choose your method later on via a secure form (at least that's what I would expect). Jens will be able to clear this up.

But you're right, I didn't see the option to do that. However, I won't be using one anyway since there is a 5% fee for using a credit card.

toshcomputers

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ToshComputers

#328238 9-May-2010 17:35

We don't take money until the unit is ready to ship.
The invoice you receive will give you an option to pay via direct banking or with credit cards via PayPal.

This process works beautifully as it assures that we don't sit on money we have not earned, and we have developed this process after the many complaints from people who put money down in various stores and then wait for the Macs for months...

Behodar

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#330227 14-May-2010 21:01

stuzzo: Paying for large value items by direct banking scares me in case the company goes bust during the purchase process.

If it helps at all, I bought my laptop from Tosh back in 2006 and they're still around... and the computer still works too :)

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heavenlywild

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#330358 15-May-2010 12:19

toshcomputers: We don't take money until the unit is ready to ship.
The invoice you receive will give you an option to pay via direct banking or with credit cards via PayPal.

This process works beautifully as it assures that we don't sit on money we have not earned, and we have developed this process after the many complaints from people who put money down in various stores and then wait for the Macs for months...

Totally like the way you do business as many other businesses are starting to charge before they even have stock. +1

toshcomputers

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#330364 15-May-2010 12:25

Yes, this policy seems to work well. I can see to take money up front for special orders (i.e. glossy displays when everyone in NZ buys matte) or for units in hot demand, to make sure people don't change their mind, but not if it is unclear when a unit is available. Always amazes me when store with a high turnover ask for money up front, because they could easily sell the unit to another client if they wished.

heavenlywild

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#330366 15-May-2010 12:27

toshcomputers: Yes, this policy seems to work well. I can see to take money up front for special orders (i.e. glossy displays when everyone in NZ buys matte) or for units in hot demand, to make sure people don't change their mind, but not if it is unclear when a unit is available. Always amazes me when store with a high turnover ask for money up front, because they could easily sell the unit to another client if they wished.

Yeah, these retailers hold onto the money while earning interest. Some even hold onto the money for months especially on hard to get items.