Acer laptops apparently have a hidden partition that holds the restore to factory settings stuff in it (so-to-speak) so you don't need (or have) a recovery disc for it...
However, it should ba as easy as selecting "e-recovery" then "restore factory settings", but it has been password protected so I cannot go any further without it.
Some online forums mention removing Bios passwords etc, but although i'm not completely stoopid, I think it's a bit beyond me... and as i've already spent a couple of hundred on this lappy, I am dreading having to get "Need a Nerd" or similar out to do it... :(
thanks in advance
[Moderator edit (MF): moved to correct forum]