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Wannabe Geek


# 63047 19-Jun-2010 19:42
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Hey - I have no idea if this is the right place to put this; I just guessed laptops would be the place. Sorry to the mods if they have to move it. Anyway, Mum tripped over the cord connecting the headphone jack to the speakers, cracking the little surround and doing some form of damage to the jack itself. I'm pretty sure it needs replacing, and I have no idea where the best place would be to get it done. I use it for about half my subjects at school, so I guess that puts sending it to Asus in the no pile. Or do I even have to send it away? Would replacing a headphone/mic jack (they're probably on the same chip I'm guessing) be something that I could do myself? Of course, being a netbook, everything's all pretty jammed-in tight. Anywho, does anyone have any ideas?
Cheers,
Nathan 

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1332 posts

Uber Geek
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  # 343336 19-Jun-2010 22:27
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I wouldn't suggest attempting to fix this unit yourself unless the unit is OOW. From my experience, all netbook components are very compact and often all on the same board so replacing it might be quite a challenge.

With that in mind, the damage does not qualify for warranty repair and will probably cost you parts + labour + shipping if you do send it in.

I would recommend taking the unit into your retailer and having them send it to ASUS (from experience they have really good turn around time compared with Acer, HP/Compaq, Toshiba) and if you are at university then you have holidays about now ;)

Ask your retailer to provide you with a quote for repair before they go ahead. If you refuse the quote there will likely be a service fee still (usually ~$50).

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