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Doesn't know what he doin
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Topic # 86978 16-Jul-2011 14:04
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Last night I had just installed Sims 3, (old I know but I was bored ok xD) I was playing for about 20mins, then the screen dimmed. I thought it was going in to sleep or something but the charger was plugged in and battery was full as I remember, Keyboard stopped responding, same with the mouse and everything. 
So laptop just sat there blank for about 5 mins but the fan was still running and status lights still on. So I pressed and held the power button and turned it off, waited 30 seconds, turned it back on. 

I was greeted with a screen saying the computer had overheated and shut down blah blah blah and it's the first time I'd seen it. So I just booted as normal, it installed a billion windows updates I'd been avoiding, done a checkdisk, and launched startup repair. Took over half an hour before I could use it so I just went and watched some tv.

Came back, the sims icon was gone from my desktop. Looked in start, wasnt there either. Searched for it. No were to be seen.

Opened iTunes, it gave me an error saying the itunes library file couldn't be found so I just went to music and opened it and sorted that out. But the sims files aren't even in program files anymore.

What could have made it delete that game? I havn't noticed anything else missing.

Cheers in advance.

Sam 




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Sam, Auckland 


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  Reply # 494036 16-Jul-2011 17:07
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My best guess is that Windows reverted to the last restore point, in which your game didn't exist.

As for your laptop overheating, I've had that error message myself. It's usually because the fans and heatsinks in your laptop are clogged with dust, or possibly because a fan has failed completely.

Try to find a service manual or disassembly guide for your laptop, take it apart and clean the fans.



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  Reply # 494139 16-Jul-2011 21:31
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There is absolutely no way I'm going to open this up myself, because then the warranty is void isn't it? And knowing my luck I'd break something so I'm just not gonna go down that road. I'll look at a manual for it and see what it says but this machine didn't come with one so I'm not sure if I'll be able to find one online. I'll give it a look and see what I find and let you guys know.
 




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Sam, Auckland 


 
 
 
 




Doesn't know what he doin
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  Reply # 494140 16-Jul-2011 21:36
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I went into the Thermal tab of the HP advisor thing that came with this computer, and it opened this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=nz&lc=en&docname=c01657439

That doesn't seem to hard. And I'd do that no worries if it just involves me getting a can of compressed air and blowing it in.

But what I don't get is, if this is meant to get the dust away, and I'm blowing air into the vents, wouldn't this just be forcing the dust further into the machine? I'll contact HP next week and ask about my warranty in relation to this and see what they say. 




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  Reply # 494141 16-Jul-2011 21:37
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Oh, it's still under warranty?

In that case take it back to the shop and tell them it overheated and keep arguing until they clean it for you (or replace it).



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  Reply # 494143 16-Jul-2011 21:39
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michaelt: Oh, it's still under warranty?

In that case take it back to the shop and tell them it overheated and keep arguing until they clean it for you (or replace it).


Yeh it's like 8-9 months old? Might even be just over a year old but was replaced a little bit after I purchased it. I purchased an extended 2 year warranty from Harvey Norman though so its still well under their warranty. 

Would the CGA help me in this? 




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  Reply # 494145 16-Jul-2011 21:45
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The computer overheated and shut down.

I'd consider that a fault, but I don't know how Harvey Norman will react.

I returned a laptop to Dick Smith once and they accepted it, but there was a clear fault there (constant BSOD's due to faulty RAM) and I only had the laptop for 10 days.



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  Reply # 494147 16-Jul-2011 21:49
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michaelt: The computer overheated and shut down.

I'd consider that a fault, but I don't know how Harvey Norman will react.

I returned a laptop to Dick Smith once and they accepted it, but there was a clear fault there (constant BSOD's due to faulty RAM) and I only had the laptop for 10 days.


Yeh my laptops HDD failed after like 2 days I think it was. Took it back and we had to argue with HP themselves for over a month before we were given a replacement as a "goodwill gesture" because they couldn't figure out what was wrong with the damn thing.

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02542455/c02542455.pdf

I also found that manual there on how to disassemble the laptop and replace parts. Seems like a huge effort just to get to the fan. Which involves taking out the MOBO :/

 




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  Reply # 494149 16-Jul-2011 21:52
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I'd tend to use a vacuum cleaner with the end off, that will remove the clogging effectively. There are no loose parts so no risk. You can use a compressed air tool after that to ensure any stubborn bit are blown clear.



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  Reply # 494162 16-Jul-2011 22:41
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tdgeek: I'd tend to use a vacuum cleaner with the end off, that will remove the clogging effectively. There are no loose parts so no risk. You can use a compressed air tool after that to ensure any stubborn bit are blown clear.


Cool I'll try that after I give HP/HN a call on Monday and see if its able to be done properly under warranty.

Thanks for the tips :) 




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Sam, Auckland 




Doesn't know what he doin
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  Reply # 499136 28-Jul-2011 21:19
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So I was on Ubuntu the other day on this laptop and it done it again, but just nothing was lost. So I called HP and we did a BIOS update. Since then the fan has been running really really quite. I've launched and played minecraft for a while which normally sends the fan into chaos. But it did nothing. Stayed the same speed etc except that my performance is now gone. I had itunes running in the background and the song was skippy and jumpy like a scratched CD. and minecraft was very laggy. This is while the fan is still making next to no noise

So what can I do? This update has killed games pretty much >.<




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  Reply # 499142 28-Jul-2011 21:52
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Possibly a virus from the dodgy version of sims 3 you installed and obviously you have not been applying OS updates from your description.

Never heard of a computer saying it had overheated...usually they just crash.



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  Reply # 499194 29-Jul-2011 00:30
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wreck90: Possibly a virus from the dodgy version of sims 3 you installed and obviously you have not been applying OS updates from your description.

Never heard of a computer saying it had overheated...usually they just crash.


nah that copy is legit. They're ISO's of the disks I brought.

I scan regularly for virus's anyway's.

And the performance is getting worse. I cant even watch a movie without it lagging out and going frame by frame. This is also with all the appearance things turned off in advanced settings.

Should do a full reinstall I'm guessing but I'm trying to find my old pendrives which I'm stressing out about right now >.<
#whitewhine 




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  Reply # 499203 29-Jul-2011 01:30
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lol. the bios update probably set your fan to favour quietness over performance and your CPU is dropping speed to compensate. check the settings and see what you can find.

what model is your laptop?




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  Reply # 499207 29-Jul-2011 02:02
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Regs: lol. the bios update probably set your fan to favour quietness over performance and your CPU is dropping speed to compensate. check the settings and see what you can find.

what model is your laptop?


Compaq Pressario CQ62-251TX (i3, 4gb ram, 512mb graphics I think)

 




Bachelor of Computing Systems (2015)

 

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iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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  Reply # 499228 29-Jul-2011 08:27
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Have you checked the Power app in Control Panel to see if the cooling policy is set to Passive instead of Active?




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