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3 posts

Wannabe Geek

#89317 30-Aug-2011 23:37
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Hi guys,

I got a problem with Dell XPS (L702X).

I ordered Dell XPS laptop on 30/06/2011 and received on 12/07/2011.
But I didn't know faulty one was delivered.

1. freeze when cold boot. (this is the most annoying thing)
turn off laptop and leave 1~2 hours and then turn on then almost 90% freeze at starting windows screen or login screen.

not working anything. have to hard power off and on again. (press power button for few seconds to turn off and on again) then working fine.

tried Windows 7 clean install and Factory Restore both but same symptom.

 2. usb 3.0 problem. random problem.
normally use logitech mx518 mouse with 3.0 port but randomly mouse dead. tried other mouse but same result.
have to reboot for usb3.0 back. tried to copy many large files to usb memory(was about 9 gig) and usb3.0 port often dead as well.
tried to install new driver or dell driver but same symptom.

3. hard drive error.
didn’t know this problem first. HDD looks working fine but when I tried to figure out freezing and usb problem, found this hard drive error.

I had tried to fix these problems cos I thought it was drivers or windows problem.
install new drivers, windows 7 clean install, dell factory restore did everything but problems still happened.
so I contacted Dell on 16/08/2011 and a technician came on 22/08/2011 and changed motherboard, usb3.0 board and HDD.

but I still have freezing and a new HDD problem which is "tic" noise from HDD.
looks just usb3.0 problem was fixed.

so I ask them to refund but it was rejected.
but I think it's unfair because it was faulty from the beginning.

Do you guys think there is any chance to get refund?
I don't want to waste my time on this laptop anymore.

It will be very helpful if you guys can give me any advice.

Thank you.

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305 posts

Ultimate Geek

  #514157 31-Aug-2011 00:13
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Ask them to fix it again, or give you a whole new unit.

If they're unable to remedy the problem after reasonable efforts, then I'd ask for a refund.

But if they still can't give you a working product after a reasonable amount of time, refuse to refund you, and you're getting tired of calling Dell, give @DellCares a message with your case number(s):!/dellcares - they helped me settle a 4-month dispute over 2 faulty Dell monitors a while ago.

Creator of Tallowmere.

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