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Topic # 93542 23-Nov-2011 18:02
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So those of you who have seen my many rants on here about this particular laptop of mine, a Compaq CQ62, will know its been giving me trouble since the day I purchased it. Withen the first year, its been replaced entirely due to a hardware failure they couldn't identify for some reason, even though it was clearly a hard drive issue. Not long after that, hard drive failed again, but they replaced just the drive this time rather than the whole computer. Fast forward to the recent months, cooling system failed and needed to be replaced. Now again today and for the last few days, performance has been slower than usual, and its overheated so bad that not only does the fan opperate extremely loud, its crashed due to reaching a temp of over 90deg Celsius apparently. Thats extremely worrying. That happened right before it was sent for repair last time. 


Now due to this being now the 4th time its needing repair, am I fair enough in demanding a refund of this unit? If its failed 4 times withen 18months of purchase, whats it going to do further down the line? The CGA states if they cant fix a problem or provide a solution then I can request refund/replacement or whatever, and they clearly haven't fixed it in the last repair session. Its getting really annoying now and having to deal with Harvey Norman is frustrating since their CSR's couldn't really care about helping. Its just a formality that I have to take it to them basically.

What would you recommend? 




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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2891 posts

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+1 received by user: 380


  Reply # 549049 23-Nov-2011 20:30
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C'mon almost 500 views and no replies? D;




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 




2891 posts

Uber Geek
+1 received by user: 380


  Reply # 549097 23-Nov-2011 22:04
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Anyone?




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


 
 
 
 




2891 posts

Uber Geek
+1 received by user: 380


  Reply # 549147 23-Nov-2011 23:57
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Ok so it just crashed again. Running nothing but Minecraft this time. All visual effects turned off. Tried to reboot, it resumed from hibernation which it puts it in for some reason, then does nothing but sit at a black screen. Very very annoying since I can't even log in. Will try again in a few mins but not looking good. Advice?




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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