Remove Norton Internet Security PLEASE HELP ME

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mitsii

62 posts

Master Geek

#9902 22-Oct-2006 14:38

Hey guys, I have recently purchased and installed Norton Internet Security on my Sony Vaio Laptop. Ever since I installed Norton, my laptop has not worked at all. It will turn on but freezes on one of the programs it is launching at startup and I cannot do anything not even ctrl+alt+del or switch off. I have been advised to press F8 before Windows startup and boot in safe mode and remove Norton from my computer, when I do this it boots fine but says I must boot in normal mode to remove this program.
It seems to take about 30 seconds for it to freeze after turning on in normal mode and I have tried to quickly get in to do a system restore in this time but cant complete as it always freezes up. I basically just want to get this program off of my laptop if it is what is causing the problem. I only use it for emailing and browsing and dont think it is a virus causing the problem... (Not sure though)

Can anybody suggest something? I am absolutely desperate, I have only had the laptop for 3 months and have since been told that Norton is not a very good antivirus which conflicts with many other applications and I should run Kaspersky with Windows firewall... I am not the most computer literate person so if anyone can help me at all in simple talk I would really appreciate it...

JAMMAN2110

871 posts

Ultimate Geek

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#49271 22-Oct-2006 16:08

I once booted into safe mode, MOVED (NOT DELETED) the Norton folder out (to my desktop), returned to normal booting - got a few errors though and then removed it through add and remove programs.

inane

216 posts

Master Geek

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#49273 22-Oct-2006 16:11

I have seen nortons cause more problems than any virus.

the other thing to try would be to get a dos boot disk then move the nortons folder elsewhere.

mitsii

62 posts

Master Geek

#49440 24-Oct-2006 11:16

Yes, I have since been told by our companies IT tech that this is the first thing he removes from any computer and uses Kaspersky and the Windows Firewall. He is going to look at it for me tomorrow!

I have since been able to perform a system restore in safe mode but still having problems.

Thanks heaps for your help!!!!!!!!

sbiddle

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Biddle Corp

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#49464 24-Oct-2006 13:02

If you have a licenced copy of Norton you can use their phone support. I suggest you use this as they are used to all the problems and will be able to tell you how to uninstall it by way of registry hacks and a few other suggestions.

Norton AV seems to cause more problems than any other product! I used to be a Norton fan but wouldn't even go near it now.

tonyhughes

Hawkes Bay
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#49473 24-Oct-2006 14:15

reinstall windows, and never install nortons consumer products again. ever. period.

always caused problems with my machines.

mitsii

62 posts

Master Geek

#49476 24-Oct-2006 14:26

Thanks, our IT guy is going to look at it for me, and no I wont ever use Norton again.

I have already tried to get a refund from Bond & Bond for the software but they will not refund software apparently, which as a rule I would understand this logic but it has completely stuffed up my computer (which they could see when I took it in!!!) I thought they might take exception. Does the consumer guarantees act not cover software?

I also had two viruses come through while using the 'Free 3 month trial' which came with my laptop.

tonyhughes

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#49483 24-Oct-2006 14:34

mitsii: Thanks, our IT guy is going to look at it for me, and no I wont ever use Norton again.

I have already tried to get a refund from Bond & Bond for the software but they will not refund software apparently, which as a rule I would understand this logic but it has completely stuffed up my computer (which they could see when I took it in!!!) I thought they might take exception. Does the consumer guarantees act not cover software?

I also had two viruses come through while using the 'Free 3 month trial' which came with my laptop.

Did you buy for business or home use? "IT Guy" implies business.

CGA does not apply to goods purchased for business use. Goods bought for personal use are covered, and in fact, a retailer CANNOT contract you out of it (i.e. they cant stipulate "no refunds" if the CGA says you can get a refund for that problem).

So the hardest part is figuring out if you are entitled to one or not under the CGA. The argument will be that the product is not faulty, and that your configuration or particular setup is to blame.

I tend to buy everything from only a handful of retailers, so I am a known customer at all of them. When something goes wrong, I just ask for a refund, and get it, every time.

(Full disclosure: I am also 6'7" tall)

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mitsii

62 posts

Master Geek

#49486 24-Oct-2006 14:40

Hahahaha that would be an advantage!

No it was purchased for personal use but our IT guy is fantastic and is going to fix it up for me.

They basically said that I would have to send my laptop to their repair agent to prove that it was Norton that caused the issue before they could give a refund.

I have decided that its easier just to write off the cost of Norton and make sure I ring our IT guy first before I buy anything else!

patrickstarr

388 posts

Ultimate Geek

#49856 26-Oct-2006 14:13

I think that the best anti virus to use is Trend Micro 2007 and I have used Norton before and that didn't work for me either and Trend Micro is a recommended software, can't remember where I saw it though and it can also protect your cellphone from virus attacks too (not very sure on how to do that even though I do have Trend Micro)

grant_k

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#49865 26-Oct-2006 14:51

tonyhughes: reinstall windows, and never install nortons consumer products again. ever. period.

always caused problems with my machines.

Yes, I'll second that. My sister had it running on her PC and called me in when she needed to get a better ADSL router. The whole system (a Dell P4 2.8GHz) was running at less than the speed of a 1GHz P3. Fortunately I managed to completely uninstall Norton AV (it took a very long time) and afterwards, my sister couldn't believe the increase in performance from the same PC.

Now she has an ADSL router with built-in firewall, XP SP2's firewall is also enabled (after Norton AV had disabled it) and everything is sweet with no AV software at all. She is not the kind to venture into dodgy web sites or else this strategy might be too risky though.

tonyhughes

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#49867 26-Oct-2006 14:54

Grant17:
tonyhughes: reinstall windows, and never install nortons consumer products again. ever. period.

always caused problems with my machines.

Yes, I'll second that. My sister had it running on her PC and called me in when she needed to get a better ADSL router. The whole system (a Dell P4 2.8GHz) was running at less than the speed of a 1GHz P3. Fortunately I managed to completely uninstall Norton AV (it took a very long time) and afterwards, my sister couldn't believe the increase in performance from the same PC.

Now she has an ADSL router with built-in firewall, XP SP2's firewall is also enabled (after Norton AV had disabled it) and everything is sweet with no AV software at all. She is not the kind to venture into dodgy web sites or else this strategy might be too risky though.

I still think its ireesponsible to run a PC with no AV. Use Avast! or AVG. Both free, both with pros and cons, but about equal in the grand scheme of my brai...