Degraded broadband service?

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Darquel

43 posts

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#145326 15-May-2014 01:21

I've been staying with a few people for the past few months (around the Howick region in Auckland), with sub-average speeds on a ADSL2+ capable line/router (decent for the age/state of the house, I guess; around 7down/0.7up Mb/s at 40-50ms is what the place usually had since Dec) but over the past two days the quality of the connection has plummeted dramatically.

The following tests are made from a computer connected directly to the router via. ethernet cable.

There was a brief period early in the morning (around 6AM) when the lag subsided, but otherwise the above speedtest +pingtest is the speeds I've been getting as of most recently.
I do a bit of online gaming, so as you can imagine (with the latency involved) it's proven to be a bad experience/impossible to play at all.

Is there any suggestions as to what I can do on my end to fix or alleviate these problems given I'm not the property owner or the account holder for the internet?

Cheers!

Edit: I was poking around and noticed that (while everyone was asleep) the Wifi light was flickering, so I turned off the Wifi from the router and suddenly...

Relatively normal speeds!
I'll probably ask around and check up on all the wireless devices connected to the network and see if there's any problems related to malware.

If anyone could suggest anything I could do to make the net a bit faster though, that would also be appreciated.

PeterReader

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#1045239 15-May-2014 01:21

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

Darquel

43 posts

Geek

#1045249 15-May-2014 01:49

Edit: I was poking around and noticed that (while everyone was asleep) the Wifi light was flickering, so I turned off the Wifi from the router and suddenly...

Relatively normal speeds!
I'll probably ask around and check up on all the wireless devices connected to the network and see if there's any problems related to malware.

If anyone could suggest anything I could do to make the net a bit faster though, that would also be appreciated.

Behodar

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#1045281 15-May-2014 07:51

Put the address into http://www.chorus.co.nz/maps and see whether it reports it as being in a 10 Mb/s zone. If so, then I'd be checking to see whether a filter/splitter is installed properly.

sbiddle

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Biddle Corp

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#1045303 15-May-2014 08:38

Essentiall all of the Howick area is either VDSL2 cabable or in a 10Mbps + ADSL2+ zone.

Since you haven't provided an address you'll need to establish what zone you're in. If you are in a VDSL2 zone your internal wiring is almost certainly at fault causing low sync speeds.

Darquel

43 posts

Geek

#1045503 15-May-2014 12:41

Behodar: Put the address into http://www.chorus.co.nz/maps and see whether it reports it as being in a 10 Mb/s zone. If so, then I'd be checking to see whether a filter/splitter is installed properly.

The maps label the address within a '>10Mbps' zone.

What are the options in terms of wiring; is better to have everything replaced? or have a splitter installed? or both?
And what are the costs involved for the options above?

I am also interested to know as I am currently searching for a property to live in for the longer term and the property may or may not need these kinds of services if it isn't UFB capable yet.

Thanks!