Anyone from Telecom here? Stolen IMEI check

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone from Telecom here? Stolen IMEI check

Yabanize

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#145495 19-May-2014 20:39

Hi, Is anyone from telecom able to check if an IMEI is stolen for me?

Ive checked it on the TCF website and it comes up as not stolen, but the phone still recieves no service on telecom or skinny sims. The phone is either broken or stolen

But id like to see if it is on Telecoms block list

plambrechtsen

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#1048403 19-May-2014 20:42

Email me "pl at telecom.co.nz" and I can look it up.. but tomorrow as I don't have my computer with me.

Otherwise online chat folks should be able to assist.

AKLWestie

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#1048408 19-May-2014 20:50

Have you tried turning on airplane mode on and off? Or tried to turn the phone off and on again?

Do you have a 2d of VF sim? Give it a try to isolate whether it is a SIM or handset issue. =-)

nitrotech

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#1048409 19-May-2014 20:56

Have you checked that 3g is turned on - a lot of people turn it off thinking that it will stop using data (which it won't) but you wont get any coverage on telecom with 3g off, we see 2 or 3 phones a week at work with this issue.

Inphinity

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#1048418 19-May-2014 21:20

Is it a handset that has worked on Telecom before? Or perhaps a VF one that doesn't support the right bands?

jeffnz

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#1048419 19-May-2014 21:24

Inphinity: Is it a handset that has worked on Telecom before? Or perhaps a VF one that doesn't support the right bands?

my thoughts as well, what is the phone model

Galaxy S10

Garmin Fenix 5

freitasm

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#1048460 19-May-2014 22:44

The lists are now shared. If the phone doesn't work on Telecom or Skinny but works in other providers (you didn't say if that's the case) then there's a good chance it just doesn't support 850MHz WCDMA or 3G is disabled.

If the phone worked on Telecom before, it is an Android device and a new ROM was flashed then there's a chance the new ROM doesn't support 850 MHz WCDMA.

So what's the story behind this handset?

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Yabanize

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#1048462 19-May-2014 22:50

freitasm: The lists are now shared. If the phone doesn't work on Telecom or Skinny but works in other providers (you didn't say if that's the case) then there's a good chance it just doesn't support 850MHz WCDMA or 3G is disabled.

If the phone worked on Telecom before, it is an Android device and a new ROM was flashed then there's a chance the new ROM doesn't support 850 MHz WCDMA.

So what's the story behind this handset?

Its a Telecom Galaxy Y, It was given to my friend after she swapped some clothes and things for it. It has been factory resetted and 3g is enabled, Im guessing its either broken or blacklisted. But maybe it was blacklisted before the lists were shared and its not on the TCF site

freitasm

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#1048464 19-May-2014 22:52

Did it ever work for her? What about ROM flashing? Some friend of your friend who came around and said "hey this is cool, it can make it better?"

Sure it could be blacklisted since the provenance is not clear, but there are other things...

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Yabanize

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#1048467 19-May-2014 22:55

freitasm: Did it ever work for her? What about ROM flashing? Some friend of your friend who came around and said "hey this is cool, it can make it better?"

Sure it could be blacklisted since the provenance is not clear, but there are other things...

She only got it today, so no, but im not sure if it already had one on it or what, And I havn't actually looked at the phone myself, She just told me the imei, I just wanna check if its blacklisted first

Yabanize

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#1049810 20-May-2014 14:50

plambrechtsen confirmed to me that it was blocked on their network, For over a year too

Oddly it didnt show up as blocked on vodafone when Andib checked for me, So this must've been before the blocked ones were shared. Wouldnt it be good if older ones were shared too?