Spark letters with wrong phone number?

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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark letters with wrong phone number?

freitasm

BDFL - Memuneh
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#151874 8-Sep-2014 15:41

Ooops:

Heh. Apparently Spark sent a huge pile of letters out to their customers telling them to phone a number. Except it was the wrong number.

— Ian Simpson (@IanTLS) September 8, 2014

So a customer in Christchurch spent the whole morning fielding 30+ calls per hour from people thinking he was Spark.

— Ian Simpson (@IanTLS) September 8, 2014

joff_nz

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#1124483 8-Sep-2014 16:29

Yikes.

dcole13

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#1124484 8-Sep-2014 16:31

Not a great name after the DNS issues, poor Spark :(

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Lias

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#1124624 8-Sep-2014 18:45

dcole13: Not a great name after the DNS issues, poor Spark :(

Bugger Spark, poor punter who had to answer all the calls!

They are lucky this isn't the USA or he'd probably have just won a large lawsuit :-)

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Inphinity

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#1124641 8-Sep-2014 19:15

That's some pretty poor proofing/QA process there, lol.

engedib

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#1124689 8-Sep-2014 20:56

Funny :)

Once I had my office DDI listed in Yellow Pages Online as "Snap Internet", had a few good chats with the people calling, but they managed to resolve it pretty quickly.

MCSE+M/S, MCITP

dcole13

534 posts

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#1124705 8-Sep-2014 21:23

Inphinity: That's some pretty poor proofing/QA process there, lol.

How could they miss something like that, woow. Does anyone know what the number was supposed to be for?

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