Spark letters with wrong phone number?

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Forums › Spark New Zealand › Spark letters with wrong phone number?

freitasm

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Topic # 151874 8-Sep-2014 15:41

Ooops:

Heh. Apparently Spark sent a huge pile of letters out to their customers telling them to phone a number. Except it was the wrong number.

— Ian Simpson (@IanTLS) September 8, 2014

So a customer in Christchurch spent the whole morning fielding 30+ calls per hour from people thinking he was Spark.

— Ian Simpson (@IanTLS) September 8, 2014

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joff_nz

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Reply # 1124483 8-Sep-2014 16:29

Yikes.

dcole13

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Reply # 1124484 8-Sep-2014 16:31

Not a great name after the DNS issues, poor Spark :(

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Lias

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Reply # 1124624 8-Sep-2014 18:45

dcole13: Not a great name after the DNS issues, poor Spark :(

Bugger Spark, poor punter who had to answer all the calls!

They are lucky this isn't the USA or he'd probably have just won a large lawsuit :-)

Information wants to be free. The Net interprets censorship as damage and routes around it.

Inphinity

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Reply # 1124641 8-Sep-2014 19:15

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That's some pretty poor proofing/QA process there, lol.

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engedib

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Reply # 1124689 8-Sep-2014 20:56

Funny :)

Once I had my office DDI listed in Yellow Pages Online as "Snap Internet", had a few good chats with the people calling, but they managed to resolve it pretty quickly.

dcole13

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Reply # 1124705 8-Sep-2014 21:23

Inphinity: That's some pretty poor proofing/QA process there, lol.

How could they miss something like that, woow. Does anyone know what the number was supposed to be for?

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