Skinny and Google 2FA: Not receiving verification txts.

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny and Google 2FA: Not receiving verification txts.

Tinshed

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#176894 15-Jul-2015 13:06

Since moving to Skinny from 2Degrees, I am unable to get 2FA txts from Google. They simply don't turn up on my phone. I am able to receive 2FA txts from other services such as Apple and the ANZ bank, but not from Google. I am able to get them on my backup (work) phone on Vodafone. Can someone else confirm that they are able to 2FA txts from Google?

Tinshed
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josephhinvest

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#1344824 15-Jul-2015 15:44

I am on Skinny and can receive TFA texts from Google. (Recently got a new 0204 number. FWIW)

Cheers,
Joseph

Edit... Thought I had better double check. Just went through the google account security checkup and can confirm I do indeed receive the verification code.

nathan

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#1344852 15-Jul-2015 16:16

it will be to do with your number porting, if I'm reading your question right

Tinshed

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#1344854 15-Jul-2015 16:21

nathan: it will be to do with your number porting, if I'm reading your question right

I did port my old number from 2Degrees so that may well the problem. Not sure how to solve that. I could try deleting it and then adding it again I guess. Any other thoughts?

[Edited for spelling mistakes]

Tinshed
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freitasm

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#1344855 15-Jul-2015 16:24

Yes, try it removing and adding again - I saw a similar problem when moving from Spark to Vodafone and Facebook SMS wouldn't arrive. Then realised you select an operator when enabling SMS 2FA and they use a specific providers depending on which operator you're using. Removing and adding again solved my problem.

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1eStar

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#1345029 15-Jul-2015 22:04

If you are on Android you can use Google Authenticator as an alternative to sms 2FA. I use a forked version called Open Authenticator as it is mirrored to my smartwatch, which incidentally is mighty handy. It can handle token generation for multiple accounts, Google, Facebook, Realms, etc.

freitasm

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#1345077 15-Jul-2015 23:42

Or if you go Authenticator way use Authy: it syncs between Android, iPhone and Chrome add-on. Google Authenticator is on single device only - it means new device requires you to enroll all accounts again on the new device. With Authy you just login and that's it.

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Tinshed

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#1345123 16-Jul-2015 08:18

freitasm: Or if you go Authenticator way use Authy: it syncs between Android, iPhone and Chrome add-on. Google Authenticator is on single device only - it means new device requires you to enroll all accounts again on the new device. With Authy you just login and that's it.

Thanks for the suggestion, I'll check it out. I tried deleting the phone number causing the problem, but wasn't able to - couldn't see exactly how I mean. So I disabled, then re-enabled 2FA and re-entered my phone number. Wouldn't txt the number, but would call it! So what worked seamlessly now seems kludgy so Authy may be the way to go.

Tinshed
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benchit

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#1402256 8-Oct-2015 11:08

I have this problem with overseas SMS's for 2FA, as some services don't use app verification rather SMS/call or some do SMS only.
i.e. LinkedIn doesn't support app verification. Tested and tried on various handsets, mobile OS's and what not.

So I made a call to Skinny, they apparently block said messages for "Security reasons", "as they're possibly from an unlegitimate source".
Not sure about 2Degrees, but I know Vodafone's network doesn't block these type of SMS messages inbound from prior experience.

StructureDr

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#1404121 12-Oct-2015 09:36

I have issues as well - Yahoo messages, possibly others. Have made preliminary enquiries to SKinny and been told it should not be happening - anyone from SKinny here able to comment?

StructureDr

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#1409132 19-Oct-2015 12:02

StructureDr: I have issues as well - Yahoo messages, possibly others. Have made preliminary enquiries to SKinny and been told it should not be happening - anyone from SKinny here able to comment?

As a follow up, I seem now to be able to receive these texts - had some strange sim issues last week (loss of voice service intermittently etc) so maybe was related.

wombus

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#1409178 19-Oct-2015 12:54

I had been trying to use my Skinny 0204 number as the recovery number with google, last few weeks I would not get the text from them when trying to set it up.
However i just tried it today and now works.