Nexus 5 No Service

Forums › Spark New Zealand (including Skinny and BigPipe) › Nexus 5 No Service

liamrokocoko39

3 posts

Wannabe Geek

#196152 20-May-2016 21:13

Hi Guys!

So I'm new to New Zealand and have a Nexus 5 D820 and I bought a skinny sim to use. Before I left I checked to see if my phone would work and everything said yes, that it would work on skinny! Now that I have bought a skinny sim, I am having trouble.

I have got no service and I have no idea why, I'm really bad with technology and hope you guys can help solve this problem for me.

Thanks, I really appreciate the help :)

JamesL

956 posts

Ultimate Geek
Inactive user

#1556574 20-May-2016 21:21

The D820 is the north american variant which probably won't work here

You need the D821 which is the intl version that supports the relevant LTE bands

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#1556576 20-May-2016 21:25

If I understand right.. You need the D281 not the D280 version to be able to use it it in New Zealand.

The D280 is the USA Version, the D281 is the Rest of the world version. Different supported frequencies.

liamrokocoko39

3 posts

Wannabe Geek

#1556600 20-May-2016 22:36

Thanks for the replies but I really hope your wrong as this phone was not cheap and only a few months old. On several websites it tells me that this phone will work on skinny including the skinny website where I put in the IMEI nunber.

I'm so confused

liamrokocoko39

3 posts

Wannabe Geek

#1556601 20-May-2016 22:37

Also it worked in Europe if that makes any difference

JamesL

956 posts

Ultimate Geek
Inactive user

#1556605 20-May-2016 22:55

It might work if you disable 4G but it won't work on any LTE bands in NZ. The D281 was sold in NZ, the D280 never was so I hate to say you have the wrong phone for compatibility within NZ.

Also on skinny's website it does state:

Please note: The information in this compatibility checker is indicative only and doesn't guarantee that your phone will connect to the network so it is best to check your device's exact specifications to ensure it is actually compatible.

So it's not guaranteed to work if it says it will

Yabanize

2350 posts

Uber Geek

#1556689 21-May-2016 08:47

Also check your network mode is set to automatic (or set to WCDMA), operator selection automatic

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#1556692 21-May-2016 09:04

Have you activated your sim card by calling 456? Also, do you have any credit on your SIM and/or subscribed to a weekly or monthly combo?

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tangerz

625 posts

Ultimate Geek

#1556698 21-May-2016 09:24

liamrokocoko39:

Hi Guys!

So I'm new to New Zealand and have a Nexus 5 D820 and I bought a skinny sim to use. Before I left I checked to see if my phone would work and everything said yes, that it would work on skinny! Now that I have bought a skinny sim, I am having trouble.

I have got no service and I have no idea why, I'm really bad with technology and hope you guys can help solve this problem for me.

Thanks, I really appreciate the help :)

Here are the specs for the two Nexus 5 models:

North America (D820) Nexus 5 model:

GSM: 850/900/1800/1900 MHz

CDMA: Band Class: 0/1/10

WCDMA: Bands: 1/2/4/5/6/8/19

LTE: Bands: 1/2/4/5/17/19/25/26/41

Outside North America (D821) Nexus 5 model:

GSM: 850/900/1800/1900 MHz

WCDMA: Bands: 1/2/4/5/6/8

LTE: Bands: 1/3/5/7/8/20

Skinny use the Spark network which uses WCDMA on Bands 1/5 (3G @ 2100/850 MHz) and LTE on Bands 3/7/28 (4G @ 1800/2600/700 MHz).

As you can see above, the D820 should be able to connect to the Skinny WCDMA/3G network, however it does not support any of the LTE/4G bands used in NZ.