Outlook 2013 Outgoing Server Username & PW Problem

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GarryP

87 posts

Master Geek

#223720 14-Oct-2017 15:54

Hi.

I am trying to get outgoing email working on Spark (incoming is working fine) but can't log on to the outgoing server. I have had a hunt around Spark's website but nothing fits my case.

I have a website hosted elsewhere and so my email address is name@domain.co.nz, and since nothing has changed on the incoming server it still works.

I have changed the outgoing server to send.xtra.co.nz, 465, SSl, leave a copy on the server, but Outlook still wants a Username & PW. Is this something that needs to be supplied by Spark?

Thanks.

GarryP

1101

3122 posts

Uber Geek

#1884228 16-Oct-2017 11:19

Is your email actually hosted elsewehere. If so , use their smtp

Or is your email hosted with spark. If so , what hosting service did you sign up for
Telecom business email is not the same as spark email
And Spark is changing some email systems, might be part of it ?

https://www.spark.co.nz/tbmchange

hio77

12999 posts

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Lizard Networks

#1884464 16-Oct-2017 17:03

hi gary,

Sounds like you are using a third party email provider?

The most ideal setup here, is to use your providers outgoing SSL settings (which will not be filtered).

If you must use sparks outgoing servers, you will need to get in contact with the Helpdesk to request third party verification.

This will allow you to use a xtra account as an outgoing account on the spark send server for your business email.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

GarryP

87 posts

Master Geek

#1884530 16-Oct-2017 19:42

Thanks. I have taken your advice and used our providers outgoing SSL settings and all is working again.

hio77

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Lizard Networks

#1884538 16-Oct-2017 19:58

GarryP:

Thanks. I have taken your advice and used our providers outgoing SSL settings and all is working again.

perfect!

this is the most ideal setup since you aren't reliant on spark's servers.

Cuts down trouble shooting should an issue arise :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.