Bigpipe fibre connection keeps dropping tonight

Forums › Spark New Zealand (including Skinny and BigPipe) › Bigpipe fibre connection keeps dropping tonight

tnaseem

82 posts

Master Geek

#240957 4-Oct-2018 01:01

Just wondering if anyone else has been experiencing connection drops this evening/early morning.

Might be something to do with my own connection, as I've had issues with the cabling from the drop point in the past. However, this time, the connection comes back periodically and drops back out again. Seems to have started as of 12.30am.

FYI, I'm in Auckland.

Cheers,
Tarique

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2101215 4-Oct-2018 05:47

Scheduled Chorus upgrades on the UFB network.

Linux

11413 posts

Uber Geek

Trusted

Lifetime subscriber

#2101217 4-Oct-2018 06:27

Early hours of the morning of 99.999% chance it's part of planned work

John

jethrocarr

1 post

Wannabe Geek

#2101260 4-Oct-2018 08:21

My BigPipe UFB dropped at 00:44. It came back at 00:56, then dropped again at 01:25 with no recovery. The only fix is to power off the ONT for 15mins, then back on. Not 1 minute, 15 mins. Yes I tested. It needs some magical period of time to reset *something* (session expiration on Chorus/BigPipe end?).

This is the second time I've had this problem, both times see to correlate with Chorus doing an upgrade. Not sure if the party to blame is Chorus or BigPipe - I don't really care, I just wish they'd stop cutting off my connection and benchmarking my 3G failover.

tnaseem

82 posts

Master Geek

#2101378 4-Oct-2018 10:40

Thanks, chaps. Seems to be okay since then.

I don't recall being notified of any planned outages so just assumed it could be related to my previous issues (of which there were many!)

No word from Bigpipe yet. I assume they'll just tell me the same thing.

Anyway, good to know. Cheers!

BigPipeNZ

1170 posts

Uber Geek

Trusted

BigPipe

#2101379 4-Oct-2018 10:41

Hey Jethro and Tarique, I've had a look at both of your connections and they look as though they're fine now but I can see a drop early this morning that lines up with the work that John and Steve have indicated - if either of you are still having problems, drop me a message and I'll look into it further.

bigpipe.co.nz
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robjg63

4098 posts

Uber Geek

Subscriber

#2101427 4-Oct-2018 11:26

We use Vocus for a couple of connections at work and received this yesterday morning 3rd October (not sure if any other ISPs sent out warnings):

SCHEDULED UPGRADES HAPPENING OVERNIGHT.

We have been alerted to some planned updates by Chorus which will impact your services for a short period overnight.

WHAT'S HAPPENING?
Chorus are completing firmware upgrades to the Optical Line Terminal (OLT).

WHEN?
The work began last night, 2 October, and Chorus will be carrying out remaining works anytime between 11PM and 6AM, for the next two nights i.e. tonight and tomorrow night, 3 and 4 October.

HOW WILL IT IMPACT YOUR BUSINESS?
For the firmware upgrade to be applied, services will be down for up to 23 minutes. Specifically, service to your ONT (Optical Network Terminal) will be dropped for a brief period.

YOU DON'T NEED TO DO ANYTHING.
Your ONT and modem should be working normally after this brief outage, however a reboot may be required in some instances.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

dfnt

1512 posts

Uber Geek

Lifetime subscriber

#2101484 4-Oct-2018 12:59

See here

RSP's don't seem to care to add planned outage notifications on their websites.

Given your Vocus connections are business I can understand them notifying you