Calls from Skinny number show up as Private Number

Forums › Spark New Zealand (including Skinny and BigPipe) › Calls from Skinny number show up as Private Number

marpada

475 posts

Ultimate Geek

#289493 8-Sep-2021 22:17

Hi,

A few weeks ago calls from my wife's phone (Skinny) starting to show up as Private Number for not good reason. TXT messages are identified correctly. She tried the SIM card on a different terminal with the same result so this doesn't seem to be the culprit. Skinny support recommended to buy a new SIM card and transfer the number to the new card but this didn't solve the issue either.

Any idea what else to try?

rugrat

3107 posts

Uber Geek

Lifetime subscriber

#2775003 8-Sep-2021 22:40

What brand of phone?

On Apple it’s settings, phone and there’s a show my caller ID option.

When selecting a circle goes round and round before it shows a slider for on and off, so maybe the setting is saved to Sim.

Edit: I put my phone into aeroplane mode and the circle went round and round, and slider never came up, so looks like turning show my caller ID off or on it needs cell phone network access. Nothing to do with SIM.

Linux

11413 posts

Uber Geek

Trusted

Lifetime subscriber

#2775029 9-Sep-2021 05:33

New SIM card - FAIL

Skinny need to check if CLIR is not set to PERM on the network side!

RunningMan

8954 posts

Uber Geek

#2775044 9-Sep-2021 07:48

Check the phone settings as to whether this is enabled.

bender

220 posts

Master Geek

#2775045 9-Sep-2021 07:57

Dial *#31# and your phone will tell you whether caller ID restriction is enabled or disabled.

If it says enabled, dial #31# to turn restriction off e.g. show your caller ID again.

marpada

475 posts

Ultimate Geek

#2775123 9-Sep-2021 10:17

bender:

Dial *#31# and your phone will tell you whether caller ID restriction is enabled or disabled.

If it says enabled, dial #31# to turn restriction off e.g. show your caller ID again.

Thanks, it says Not restricted ( surprised that Skinny support didn't mention that anyway)

gajan

287 posts

Ultimate Geek

Trusted

Spark NZ

Lifetime subscriber

#2775139 9-Sep-2021 10:34

Odd - especially if it's happening in multiple devices (as some devices temporarily invoke caller-id restrictions per call) - DM me the number if you like and I'll double check our end. But it may pay to check the phone settings that nothing has been inadvertently activated (under your phone app in android, or settings on iOS).

My comments and remarks are not necessarily of my employer.

marpada

475 posts

Ultimate Geek

#2775203 9-Sep-2021 11:56

gajan:

Odd - especially if it's happening in multiple devices (as some devices temporarily invoke caller-id restrictions per call) - DM me the number if you like and I'll double check our end. But it may pay to check the phone settings that nothing has been inadvertently activated (under your phone app in android, or settings on iOS).

Thanks gajan. For some reason the Calling accounts settings don't show up, not sure if it always was this way. The terminal is a Samsung J4 that comes with the Samsung phone app, I installed the Google Phone app but still can't find the Calling account settings

I'll DM you her number.

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marpada

475 posts

Ultimate Geek

#2776338 11-Sep-2021 12:06

Solved thanks to gajan's advice. As suspected it didn't have anything to do wit the terminal but something at the service level.